Our Core Principles are the foundation of our culture,
and we’re focused on achieving continued success by thinking long-term, leading
with values, and creating value with decisions. Come grow your career with us!
You Can Offer Us
Manage a team of Technical Support
Engineers to ensure compliance with contracted service levels.
Supervise troubleshooting and diagnoses
of customer affecting network issues associated with equipment alarms, trouble
tickets, and customer complaints for active networks including distributed
antenna systems (“DAS”), Wi-Fi, and iCN.
Draft reports on the status of network
outages and compliance with key performance metrics.
Direct and supervise integration
activities for new networks, customer implementations, and network
Manage and promote collaboration with
other functions to coordinate outage response and disaster recovery efforts.
Ensure proper expense coding and use of
operational budgets for repairs and maintenance.
Conduct routine team meetings and
training to drive continuous improvement.
Serve as the top-level escalation
point for the most advanced network issues.
Actively participate in
troubleshooting and outage resolution for escalated customer complaints.
As a Supervisor NOC—Customer
Networks, you are responsible for the recruitment, performance management, and
career development of Technical Support Engineers. You’ll also be
expected to cultivate a collaborative team dynamic that enables us to meet our
Approximately 5% of the time the role will be performed
outside of a conventional office environment.
Strong leadership skills; ability to
drive and motivate team to achieve results.
Tower is proud to be an equal opportunity employer and will not discriminate
against an applicant or employee based on age, sex, sexual orientation, gender
identity, race, color, creed, religion, national origin or ancestry,
citizenship, marital status, familial status, disability, military or veteran
status, genetic information, pregnancy or any other characteristic protected
under applicable law.