At MedExpress Urgent Care, we seek considerate and driven individuals in our neighborhood medical centers to exceed patient expectations every day.
Role Specific Language: Having energized and friendly front office assistants is essential to delivering quality care and creating success in our centers. As a front office assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we'd love for you to join our team!
Primary Responsibilities :
Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all MedExpress patients and visitors by greeting them with a friendly demeanor
Assist in patient care coordination, such as answering any questions and directing them through the registration process
Answer multi-phone lines and direct patients accordingly, whether that is answering questions or transferring to management or clinical staff
Perform callbacks to past patients for follow-up and ensure a positive patient experience
Collect all insurance information, verify patient demographics, process payments, and post-patient balances
Assist with clerical duties such as filing, faxing, and scanning documentation
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
Collect payment for medications and distribute those once filled (if applicable)
This role is center-based and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications :
High School Diploma or equivalency (GED)
1+ year(s) of customer service OR experience in a medical office setting
Knowledge of basic computer software and the ability to learn electronic medical records
Lift 50 pounds
Preferred Qualifications :
Understanding of occupational medicine and insurance verification
Experience collecting health insurance information and/or processing patient payments
Experience with patient registration
6+ months of experience navigating computer systems, tools, and technologies - such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems
Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Job Keywords: Front Office Assistant, Receptionist, Clinic Administrative Assistant, Patient Coordinator, MedExpress, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Medical Office, Customer Service, Patient Care, Medical, Healthcare, Admitting and Registration Clerk, health care , medical receptionist, scheduler, front office, medical front desk, Richmond, VA