Posted in Information Technology 17 days ago.
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Ascend Learning; LLC (www.ascendlearning.com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Ann Arbor, Michigan, New York, and the U.K.
Who We Are
BoardVitals brings together content from major publishers, universities, and top healthcare professionals, creating the largest training ecosystem in medicine. BoardVitals helps healthcare professionals prepare for medical board exams, recertification exams (MOC), fulfill continuing education requirements, and in-service exams offering high-yield content in over 30 specialties.
We are looking for an innately empathetic, positive Customer Operations Specialist to connect with our customers - answering questions, resolving issues, and being the resident expert on the BoardVitals platform. Our Customer Operations Specialists are the heart of our business and have a major impact on our continued success. This is a role with the ability to make a huge impact. We are a small, but mighty team with the shared goal of making a huge impact in the healthcare industry.
Evening, weekend, and holiday availability is a must for this position. You'll work 35-40 hours a week, with the flexibility to work some shifts from home. Training and meetings are held in our NYC office. Currently, we are all working from home, but are looking for a team member who can work out of our office, when it opens again.
We are specifically looking for someone who can work Monday - Friday 9 am 5 pm - some evening and holiday hours will be required during peak seasons.
Education & Experience
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.