AVP, Head of Digital Experience, Wealth and Asset Management US and Europe at John Hancock in Boston, Massachusetts

Posted in General Business 19 days ago.

This job brought to you by eQuest

Type: Full-Time

Job Description:

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Do you want to be part of our mission to make decisions easier and lives better for our customers and employees? Manulife / John Hancock is on a journey to become a customer obsessed, digital leader. As the Head of Digital Experience, you will be part of the digital experience team for the Global Wealth and Asset Management (GWAM) organization. We are enabling capability for retail, retirement and institutional business lines in the US and Europe.

In alignment with the global digital transformation strategy, you will lead the regional content experience, new media, marketing automation, marketing intelligence, user experience/HCD and digital production capabilities. You will work closely with the other regional marketing team leaders to deliver world class experiences for our intermediary, and investor/participant audiences.


- Evolve the digital products and channels as well as maintain existing properties:

  • Ensure connectivity of various platforms for efficiencies and journey tracking

  • Ensure steady evolution and smooth operation for all digital tools and applications

  • Coordinate all digital properties ensuring data layer connectivity to provide insights and decision-making support

  • Generate innovative ideas to increase web traffic; stay abreast of relevant and ground breaking technologies

  • Collaborate with internal/sales teams to use digital technologies

  • Ensure global industry digital experience best practices are met.

- Work closely with global digital experience leadership/peers and IS partners to optimize the tech platform and introduce relevant tech/sales enablement tools:

  • Partner in the review of new technologies and platforms; partner to procure

  • Contribute to the evolution of GWAM digital experience tech stack

  • Be part of the harmonization of global digital programs to ensure collaboration and efficiencies

  • Manage budget and resources appropriately

- Lead, mentor, and hire

- Coach and provide direction for team members

- Collaborate with digital peers globally and regionally:

  • Ensure strong relationships across the organization

  • Demonstrate sound judgment and leadership

  • Actively participate in digital experience decisions and vision (marketing technologies, segmentation, advertising, agencies, vendor selection, et al)


  • Bachelors degree in Marketing or a relevant field or equivalent experience

  • 10+ years of proven digital transformation experience

  • People management experience

  • Experience working at an asset manager preferred, understanding of regulatory dynamics and data

  • Some investment knowledge and/or intellectual curiosity to understand the asset management industry

  • Creative problem solver and strong collaborator

  • Excellent verbal and presentation skills

  • Ability to influence and collaborate across the organization

  • Excellent organizational and prioritization skills

  • Ability to interact with senior executives and/or Board meetings

  • Clear understanding of how technology can help grow a business

  • Knowledgeable of new and emerging technologies and how they can be applied, particularly those for the asset management industry (regulatory requirements)


If you are ready to unleash your potential its time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of December 31, 2019, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $29.7 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer.   We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.  We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.