Greeter/Patient Services Associate - Waterbury - Full Time - Bilingual - $18.50 at Community Health Center in Waterbury, Connecticut

Posted in Other 20 days ago.

Job Description:

Job Description Summary:
Community Health Center, Inc. (CHC) with offices in Connecticut, Colorado and California, is one of the country's most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare. CHC is designated as a federally qualified health center and a patient-centered medical home by HRSA, the Joint Commission, and NCQA, respectively. We deliver more than 500,000 patient visits per year from primary care hubs and community clinics across the state of CT, all connected by technology and common standards for quality. We employ several hundred medical, dental, and behavioral health providers who are engaged in practice, teaching, and research. Our Weitzman Institute is devoted to research and practice transformation and is recognized around the country as one of the premier research institutes focused on improving health care and health outcomes for special and vulnerable populations. In addition, the organization has developed three wholly owned subsidiaries from the original pilot developments within the Weitzman Institute: the National Nurse Practitioner Residency and Fellowship Training Consortium (NNPRFTC), the National Institute for Medical Assistant Advancement (NIMAA), and ConferMed.

Job Description:

The Greeter position involves providing consistent, quality customer service to both internal staff members and external patients. The Greeter will actively welcome patients to the sites and invite them to check in for their appointments via the Kiosks. They will work with the patients to enhance the customer experience and build relationships. The Greeter will inform patients of agency priorities and initiatives while supporting the patient's usage of the kiosk. They will aid the patient in way finding or directions to the correct waiting room and POD areas. It is essential that they demonstrate efforts to maintain and improve job specific competencies, and perform other duties as assigned.

  • Check patients in via Kiosk
  • Communicate agency initiatives to patients
  • Trouble shoot Kiosk/system issues with IT Departments as needed
  • Confirm appointments with patients
  • Complete knowledge of patient hub in eCw including:
    • Patient scheduling
    • Patient documents
  • Complete knowledge of Centricity including:
    • Checking in Patient
    • Update patient information
    • Scheduling
  • May perform other duties and responsibilities as necessary


Required Skills and Education
  • Associates degree required
  • Healthcare experience in Medical, Dental, or Behavioral Health
  • Electronic appointment scheduling experience preferred
  • Strong customer service experience
  • Excellent Verbal communication skills
  • Proven ability to Multi Task
  • Problem Solving and critical thinking skills a plus
  • Bilingual (Spanish or Portuguese) required

*Tuesday evenings, 2 Saturdays/month*

Community Health Center of Waterbury

Time Type:
Full time