The Reservationist is responsible for booking rooms for prospective guests.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Make and confirm reservations for accommodations and compute cost.
Prepare customer invoices and accept payment.
Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma or GED preferred.
Previous experience in customer service.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to problem-solve.
Basic math skills and the ability to operate basic office equipment.
Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
Ability to sit at a desk and monitor phones for extended periods of time.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a customer service environment.