Reservationist at Guest Services in DAVENPORT, Washington

Posted in Other 21 days ago.





Job Description:

JOB SUMMARY

The Reservationist is responsible for booking rooms for prospective guests.

ESSENTIAL FUNCTIONS

  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Make and confirm reservations for accommodations and compute cost.
  • Prepare customer invoices and accept payment.
  • Maintain awareness of safety issues, and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

  • High School Diploma or GED preferred.
  • Previous experience in customer service.
  • Demonstrated talent for interacting with a wide variety of people.
  • Ability to effectively organize and coordinate multiple priorities; ability to problem-solve.
  • Basic math skills and the ability to operate basic office equipment.
  • Exceptional customer service abilities; actively looks for ways to assist guests and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

  • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
  • Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
  • Ability to sit at a desk and monitor phones for extended periods of time.
  • Reading and writing work-related documents in English.
  • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
  • Constantly communicates and receives verbal communication with other employees in a customer service environment.
  • Physical attendance in unit to perform duties.
EQUIPMENT USED

  • Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
  • Reservations system. POS system.