Technical Support Specialist at Mueller Water Products in Atlanta, Georgia

Posted in Other 19 days ago.

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Job Description:

Mueller Water Products, Inc., is a leading manufacturer and marketer of products and services used in the transmission, distribution and measurement of water in North America. Our broad product and service portfolio includes engineered valves, fire hydrants, metering products and systems, leak detection and pipe condition assessment. We help municipalities increase operational efficiencies, improve customer service and prioritize capital spending. MWP brands include Mueller®, Echologics®, Hydro Gate®, Hydro-Guard®, HYMAX®, Jones®, Krausz®, Mi.Net®, Milliken®, Pratt®, Singer®, and U.S. Pipe Valve & Hydrant.

The Technical Support Specialist position is a full-time position located at the Corporate headquarters in Atlanta, GA. Candidate will provide technical support for company-issued computers, peripherals (keyboard, mouse, docking station and printers), desktop software (Microsoft Office suite) and network connectivity. Tasks may include installing software, installing hardware resources for various purposes, moving equipment and performing routine maintenance and functions. Candidate may manage various server and local applications. Candidate may also assist with network engineering and network maintenance. This position will provide entry level support to the Mueller Water Products corporate IT department and its user community.

Tasks include:
  • Perform service desk (help desk) functions including call answering
  • Diagnose and resolve technical hardware and software incidents
  • Respond to incident requests for technical assistance in person, via phone, and electronically
  • Install software/hardware
  • Clean, modify and repair computer hardware including monitors, keyboard/Mouse and printers
  • Follow standard service desk procedures
  • Manage servers - Including user access and management
  • Setting up new user hardware and physical spaces
  • Management of different server systems (i.e. VoIP systems, Exchange servers)
  • Track and route incidents; document resolutions
  • Identify and escalate situations requiring urgent attention
  • Work closely with others to complete a task
  • Escalate problems to appropriate resource
  • Liaison between IT professionals and end users

Required Skills
  • 2-4 years of experience in technical support or related field
  • Bachelors or Associates in Information Technology
  • Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, MacOS, Android/iOS, Apple Hardware, Dell hardware, and Cisco network/VoIP equipment).
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Must be self-driven and able to accomplish entry-level troubleshooting tasks.
  • Microsoft or other industry certifications are a plus.
  • Strong analytical and problem-solving skills.
  • Well organized with good time management skills.
  • Strong customer focus.
  • Ability to work independently and as a member of a team
  • Knowledge of Active Directory (Users, Groups)
  • Knowledge of Remote systems and servers
  • Familiarity with NAS and file server structures
  • Office 365 knowledge (Administration is a plus)
  • Previous experience troubleshooting Microsoft Windows 7 and 10
  • Familiarity with Microsoft Teams, remote management software and Amazon Chime

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sexual orientation, race, color, age, disability, religion, national origin, citizenship status and creed.