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RMEP Site Support Team Lead at Cummins in Rocky Mount, North Carolina

Posted in Architecture 30+ days ago.

Type: Full-Time

Job Description:

Cummins is a place big enough to coach and develop a global workforce and create the world’s leading clean, engine technology.


We’re also small enough for you to find your fit and personal passion with a team of dependable, innovative thinkers who are developing their careers within a diverse, inclusive, empowering environment.


Our Business Unit delivers reliable, durable, high performing products to our global partners. Working in an innovative space, you’ll develop high tech solutions that will fuel your advanced career skill set and empower you to own your career. Our integrated businesses demand the talents and creativity of individuals with a wide range of skills and experience.


This is an exciting opportunity for a Site Support Team Lead in Rocky Mount, NC.

The ideal candidate would be responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services by directing and coordinating people to accomplish goals and objectives using available resources, including the deployment, administration, and development of human, financial, and technical resources. This role contributes to the delivery, support and maintenance of IT services ensuring that tools and resources are available and functioning (i.e. IT Service Catalog, Asset Management system). A strong candidate is able to generate and report on service delivery metrics and drive standards across regions and locations, being the point of contact for customers and maintaining relationships with key customer and suppliers. A well-qualified candidate possesses the capability to conduct and encourage root cause analysis, championing Six Sigma to improve on current processes; is able to maintain the accuracy of service related standards, procedure and work instructions in a knowledge management system, and provide support to Service Owner when needed.


  • Intermediate level of relevant work experience required. 3-5 years of experience.

  • This position is accountable for the daily oversight of client and network components of CBS IT Infrastructure support at the Rocky Mount Engine Plant. 

  • This role provides site LAN support, Manufacturing client support, printer support, and Cummins Global Desktop maintenance and delivery support. Furthermore, the position will be accountable for troubleshooting and monitoring network performance, patching, coordination and upgrades to network equipment, planning and implementing ACL's and VLAN's, and RMEP manufacturing IT asset modernization.

  • Incumbent will partner with BU IT and plant operations for identifying improvements, infrastructure planning, and problem resolution. Work closely with all CBS IT services to ensure work aligns with standard practices. Responsible for leading a team of contract and supplier resources to carry out support activities.

  • Due to the nature of the work, the position must be located full time at RMEP, Rocky Mount, NC.


Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business

or a related subject required.





Service Asset and Configuration Management - Manages service assets and configuration items by maintaining accurate configuration records to support other service management processes with documented and verifiable information.

Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

Vendor Management - Manages strategic vendor relationships throughout the business need and contract life cycle using the required processes and tools to control costs, drive service excellence and mitigate risks to gain increased value from the vendors.

Service Catalog Management - Maintains a service catalog that contains all details of active and approved services in service operations using the required processes and tools to provide clear and relevant information to users.

Service Level Management - Ensures the quality of the services delivered meet agreed levels using the required processes and tools in order to maintain customer satisfaction.

Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.


Global perspective - Taking a broad view when approaching issues, using a global lens.


Education, Licenses, Certifications

College, university, or equivalent degree in Information Technology, Business

or a related subject required.


Compensation and Benefits


Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.


Cummins and E-verify


At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.


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