Working independently and strategically, the eCommerce Director is responsible for the majority of the publicly facing GameStop branded technology properties and how they are perceived by GameStop customers and shareholders. It is the Director's job to ensure that GameStop online and mobile application properties maintain a high-level of reliability and are technologically competitive, secure and reliable. This role demonstrates an intense passion for technology and scalable architectures, evident in his or her recommendations and decisions. The role is tasked with successful completion of projects on time, scope and budget. The Director interacts frequently and collaboratively with diverse levels of responsibility throughout the organization. In addition, this role is responsible for establishing a team culture that is defined by transparent communication, high integrity, business acumen, engineering expertise and technical innovation. Role interacts with a supervisor as frequently or infrequently as needed by either. Most activities of this position are completed without management's direct supervision and or approval.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*
Work strategically with other leaders to design and deploy GameStop's online technology strategies, including the identification of related business objectives, budget and other resource requirements, and related performance metrics.
Lead strategic long-range planning and forecasting to achieve or exceed company requirements and objectives, within industry accepted standards and best practices
Leverage expert technical expertise to build and deploy software products and actively participate in the functional requirements definition stage for projects.
Achieve or exceed GameStop's high customer service expectations at all times.
Identify, track, and report meaningful performance/progress metrics, and support the team with achieving performance goals
Work with development managers to create performance dashboards, SLA's and scalability metrics to ensure a continual focus on the quality of all web properties with the goal of driving to a better consumer experience.
Serve as a thought leader related to the non-functional requirements of software by continuously thinking about how to make software more reliable, configurable, scalable, robust, sustainable, secure, and resilient.
Create, otherwise provide substantive input related to the creation of, and achieve CAPEX and OPEX budget requirements.
Onboard and manage critical vendors as well as maintaining those relationships and partnerships.
Hold third-party providers strictly accountable for their results and the related protection of proprietary and confidential information.
Adhere rigorously and consistently to all GameStop policies and procedures related the use of contract talent.
Drive outstanding business results through traditional management functions including, but not limited to, sourcing and selecting talent, coaching and development, workforce and project scheduling, performance assessment, and general talent planning.
Direct the online technology function in accordance with the established policies and guidelines - collaboratively design and deploy new policies and guidelines as needed
Manage contract offshore groups of consultants
Demonstrated attention to detail including the ability to reduce a complex concept or task into something that is manageable and clearly interpreted
Model the behaviors expected of all GameStop leaders including, but not limited to, a drive for results, with a demonstrable bias for action; high levels of emotional intelligence, maturity, and reliability; giving, receiving and responding to feedback effectively; a consistently high service orientation; and demonstrable commitments to diversity, inclusion, a respectful workplace, and integrity
Actively build the capability of others through relevant, timely balanced feedback; coaching and teaching, encouraging mentoring relationships; and using recognition and rewards to reinforce desirable behaviors
Make profitable, sustainable decisions by identifying issues, problems, and opportunities; gathering and interpreting information; generating alternatives collaboratively with others; choosing an appropriate action; and aligning resources
Build organizational capability through continuous improvement activities; originate action to improve existing conditions and processes; identify improvement opportunities, generate ideas, and implement solutions
Create and sustain a work environment that encourage entrepreneurial thinking, risk tolerance, and the ability to improve by learning from one's mistakes
Lead a large, diverse team comprised of regular team members and third-party consultants
Create a productive, collaborative work environment by developing a common vision, setting clear objectives, facilitating teamwork, recognizing and rewarding outstanding performance, encouraging risk tolerance, and maintaining open communications.
Collaborate with development managers to document and refine development standards across the organization. These standards consist of but are not limited to standards for the development lifecycle (including agile best practices), code quality, version control, unit testing, code reviews, release planning, code branching, release, deployment and any other best practices defined by the organization.
Innovation and Problem Solving - Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities.
Emotional Intelligence - Leveraging high levels of self-awareness, self-management, social awareness and relationship management, capacity to manage behavior, navigate social complexities and make personal decisions to achieve positive results.
Building Strategic Working Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
Strategic Decision Making - Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
Technical/Professional Knowledge and Skills - Having achieved a satisfactory level of technical and professional skill or knowledge in position related areas; keeps up with current developments and trends in areas of expertise.
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)
Bachelor degree (or academic equivalent) required, with an accredited program in general information systems, information technology, Computer Science, Management Information Systems, Business Administration or an advanced technology-related degree; Master of Science in Information Technology or Master of Business Administration preferred
At least 10 years of experience in Information Technology including a minimum of 5 years at the Manager level or above
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members
Expert ability to manage teams of engineers, managers, and director level technologists.
Knowledge of high volume Retail E-Commerce experience preferred
Experience managing and deploying AWS-hosted applications preferred
Demonstrable expertise with leading software engineering functions that delver outstanding software product, with frequent release cycles (Agile), which directly impact a company meeting its business goals
Proficient knowledge of employee development: talent assessment, competency-based development, motivation and reward
Proficient ability to effectively recruit, hire, coach, train, develop, retain, and redirect others as needed in order to produce a successful team
Expert ability to create and deliver impactful and persuasive presentations to technologists and non-technologists with varying levels of responsibility
Demonstrated commitment to building a diverse team that reflects our widely diverse customer base
Expert understanding of online technology tools, processes, requirements, and general best practices, including a proficient ability to forecast internal and external customer requirements
Expert understanding of Scrum and Agile development methodologies
Proficient understanding of change management strategy and practice
Expert understanding of budget development and management
Proficient knowledge of elegant and modular architectural solutions
Clear entrepreneurial orientation, which includes modeling and encouraging appropriate levels of risk tolerance to generate innovative online technology strategies
Expert ability to work collaboratively and cooperatively with other functions throughout the organization, which includes leading productive, cost-efficient project hand-offs and involving cross-functional stakeholders whenever appropriate to minimize work costly and inefficient work overlaps
Expert understanding of business-to-business development models
Expert understanding of engineering best practices, including TDD, test automation, modular designs, designing for "roll forward" and "roll back."
Expert knowledge of e-commerce consumer behaviors, requirements, and related technologies.
Expert ability to positively model the organization's commitment to integrity, diversity, inclusion, and maintaining a respectful workplace.
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Consistently follows and adheres to all GameStop Affirmative Action Program-related policies and procedures