Posted in Management 30+ days ago.
The Spinx Company, a premier employer of South Carolina, operates 81 convenience stores in South Carolina and employs over 1,400 associates through its stores, food operations and related businesses. Spinx is passionate about fulfilling people's everyday needs by providing quality services and products in a clean, safe, and convenient environment.
We operate in a fun and respectful manner that balances profit, community involvement, and environmental awareness while valuing our on-the-go customers, partners, and team of employees.
The Car Wash Tunnel Manager is responsible for developing and maintaining a team of people to deliver a clean vehicle to the customer safely and quickly. Responsible for providing a fun, safe, clean, Car Wash for our customers. The Car Wash Tunnel Manager is also responsible for store profitability, maintaining brand standards, executing marketing programs, expense control, inventory levels & shortage control and adheres to and enforces all company programs, policies and procedures.
Essential Duties and Responsibilities
Directs and coordinates staff in providing customer service activities.
Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.
Responsible for maximizing sales and profits within the car wash. Controls car wash expenses, monitors and corrects shrinkage problems and operates within budget.
Coaches Associates and Secondary Management Personnel Coaches within the carwash to ensure compliance with Merchandising, Pricing and Administrative requirements established by The Spinx Company, Inc.
Plans and prepares work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.
Conducts customer service, safety and environmental training programs.
Coordinates training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.
Leads by positive example - Wow the customer- May have to wipe down, vacuum, or wash vehicles
Responsible/accountable for the facility, its overall physical image maintenance, equipment, safe environment, inventory, cash & cash equivalencies.