Posted in General Business 30+ days ago.
JOB SUMMARY: The role of a Customer Service Representative (CSR) at The Spinx Company requires the employee to work effectively in a team environment, provide outstanding customer service, accurately and efficiently conduct various financial transactions while creating a welcoming environment in support of our Company Policies, Core Values and Operations Top 10 Priorities.
Fast Track Reviews
Premium Holiday Pay
Paid vacation after 6 months
Short Term Disability
Holiday Savings Club
401k Retirement Plan
ESSENTIAL DUTIES AND RESPONSIBILITIES
Report for scheduled shifts on time and in proper uniform with a clean, professional appearance. Adhere to the Company Personal Appearance Policy.
Perform all assigned tasks and functions in such a way to keep your work environment, teammates and customers safe. Follow all safety policies and procedures while reporting any customer or employee accidents, unsafe conditions or hazards to your Store Safety Coordinator or GM.
Provide all customers with fast, friendly and accurate service. Ensure that each customer is respected and leaves our store feeling appreciated. Immediately report any customer related issues or special request to management.
Accepts responsibility for having an organized work area, a clean and properly filled and faced sales floor along with spotless restrooms every hour of every day.
Accepts responsibility for the cleanliness of the exterior of the building including the grounds and forecourt.
Agrees to protect the assets of our company, including cash and inventory. Ensure that you abide by all policies and procedures as they relate to cash handling while accepting responsibility for accountability.
Adhere to all company policies as well as all local, state and federal regulations with regard to age restricted sale. During the purchase of an age restricted item, the customer must be asked if they are of legal age to purchase the product with proper ID to prove it. Any customer appearing under the age of 40 years old must be asked to produce a valid form of identification for verification.
Helps to ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company.
Sets a positive tone within the store and demonstrates knowledge of all essential store functions.
Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)
Living our Core Values is an essential part of each and every job
Customer Focus - Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
Teamwork - We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other's talents and contributions. Our competitive strength is and always will be our people.
Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
Passionate - We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious - within our team and with our customers. Passion is the fuel that drives our company to success!
Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.