Posted in Construction 30+ days ago.
The Supervisor schedules, directs and monitors the efforts of the Electronic Enrollment Specialists to facilitate the implementation of electronic files and on-line web enrollment tools. The Supervisor Interacts with various departments, groups and external vendors to ensure project/activity completion on time and within budget.
ESSENTIAL DUTIES & RESPONSIBILITIES
Analyzes personnel requirements to meet current and future business needs. Includes the development of individual and unit performance goals and plans as well as monitoring actual performance and expenses against goals and plans. Prepares the annual budget and plans required to meet departmental and corporate goals and plans.
Provides support to the staff on premium support related issues, ensuring delinquency procedures are followed, payments applied, refunds, reinstates and inquiries resolved.
Interviews, selects, trains, coaches and evaluates assigned staff. Prepares and delivers performance evaluations, salary increases and promotions. Develops employees through training, coaching and on the job experiences.
Ensures coordination of activities (Electronic Enrollment and Premium Support) and proper written/verbal communications within unit and with other departments, groups and external vendors. Includes scheduling and conducting meetings to solve problems or clarify roles and responsibilities.
Participates in the development/modification of unit forms, policies and procedures. Analyzes the effect of form, policy and procedural changes upon the unit and systems. Recommends modifications when necessary. Explains changes and their rationale to unit personnel.
Education, Certification, and Licenses:
Physical Demands: While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must be able to work over 40 hours per week. The employee must occasionally lift and/or move up to 5 pounds.
Capital BlueCross is an independent licensee of the BlueCross BlueShield Association. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law.