Posted in General Business 30+ days ago.
Through a presence and role in the lobbies and public areas, promotes an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such
as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.
With variations due to hospital site and department, this position may require census-driven scheduling flexibility (additional/fewer shifts), holiday coverage, floating, being placed on-call, weekend coverage, and shift rotations.
All job qualifications listed indicate the minimum level necessary to perform this job proficiently.
LEVEL OF EDUCATION
Minimum: High School Diploma or Equivalent Certificate.
Preferred: 2 years of general college coursework.
Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.* (effective 1/1/2017).
Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.
YEARS OF RELATED WORK EXPERIENCE
Minimum: 2 years of front of the house or guest service related experience
Preferred: Service experience at four diamond property or higher within less than 24 months of hire.