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Senior Consultant, Quality Assurance Case Support Prime Clerk at Duff & Phelps in New York, New York

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Prime Clerk, a division of Duff & Phelps, is the leading global provider of complex claims administration and business services. Through our proprietary technology platforms and industry experts, we provide a full suite of claims administration services, leading notice media solutions, a robust business services platform and unrivaled subject matter expertise in global corporate actions. As a division of Duff & Phelps, Prime Clerk and its affiliates employ more than 3,500 employees in over 70 offices around the world.


This individual will join a team executing numerous client service responsibilities related to administering large chapter 11 cases. 


The Quality Assurance/Case Support Group is part of the company's Business Operations and Controls Department. 


The Senior Consultant role is a management role reporting to the Director of Operations, who in turn reports to the Senior Director of Business Operations and Controls.


The senior consultant is responsible for planning, implementing and executing tasks required of our clients and managing other associates to complete such tasks.  The senior consultant is expected to develop and lead their team by effectively managing the associates they supervise and working collaboratively with colleagues and clients.  The senior consultant must be able to successfully coordinate and manage concurrent projects while being able to seamlessly pivot and adjust as client needs demand.


The successful candidate must have the team leadership and professional background to successfully manage a team of multiple Managing Consultants and Consultants in a fast-paced operations environment.


Note: We strongly prefer a cover letter to be submitted.



  • Work closely with Director to provide direction and vision, goals, and objectives to all associates in the QA/CS groups

  • Provide personnel and project management for team members, with a mix of junior, mid-level and senior team skill sets to ensure accurate and timely completion of tasks and projects

  • Ensure client and project requirements are being met with the highest quality and accuracy by verifying and communicating routinely with both the client and internal partners

  • Consistently provide proactive communication to Directors and fellow team members, including client and personnel matters

  • Maintain appropriate departmental staffing, resource levels and core skills to perform essential services which satisfy project requirements and deliverables

  • Ensure divisional standard operating procedures are adhered to

  • Serve as escalation point, including for issues, problems and complex technical decisions 


  • Bachelor's degree

  • We strongly prefer a Cover Letter to be submitted

  • 6+ years of experience planning and managing large and small projects and interacting directly with clients

  • Strong verbal and written communication skills, and experience in customer and client service

  • Demonstrated ability to complete multiple, deadline-sensitive tasks concurrently

  • Must have strong experience in the areas of staff development and direction, training, quality assurance, active/effective listening and document preparation.

  • Legal, financial or technology industry background a plus  


Compensation package includes benefits, paid overtime, and a discretionary bonus.


In order to be considered for a position at Duff & Phelps, you must formally apply via


Duff & Phelps is committed to providing equal opportunities in employment. We will not discriminate between applications for reason of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.