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Loan Servicing Specialist II at COASTAL STATES BANK in Hilton Head Island, South Carolina

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Position Summary:
The Loan Specialist II possesses a strong loan background that allows them to perform a variety of loan servicing functions for commercial, consumer, and residential mortgage loans for Coastal States Bank to ensure compliance with applicable policies, procedures and regulations.  This position is responsible for customer support for internal audiences.    

Essential Functions:

  1. Functions as a back-up to the Loan Specialist I, when required.

  2. Serves as a customer support contact to include monitoring of the Loan Servicing email inbox.

  3. Performs more complex loan transaction processing that may include research and resolution of transaction posting errors and non-posted transactions. 

  4. Performs and/or reviews specialized loan participation transaction processing to include SBA loans.

  5. Serves as a  contact for year-end reporting to include inquiries, duplicate forms, and corrections.

  6. Processes and/or verifies rate changes on applicable systems.

  7. Performs or assists with other servicing functions including, but not limited to, insurance monitoring/reporting, escrow payments, credit bureau disputes, and all other servicing duties as assigned.

  8. Performs document custody duties which may include quality assurance reviews of post-closing trailing documents (such as recorded mortgages and final title policies).

  9. Performs reviews of daily loan reports and recommencement of general ledger accounts.

  10. Manages the collateral tax monitoring function to include system maintenance, if needed.

  11. Monitors the MERS portfolio that may include quarterly recommencement.

  12. Assists with audit preparation, document exception tracking, and clearing of exceptions as directed.

  13. Acquires and maintains knowledge of applicable banking regulations.

  14. Ensures procedures are accurately documented in compliance with departmental policy, practices, and regulations.

  15. Provides training for departmental processes.

  16.  Provides back-up and assistance with other loan servicing functions, as required.

  17. Provides back-up with the construction loan functions which may include documentation review, draw requests, system maintenance, and permanent financing phase requirements.   

  18. Contributes to the bank team effort by working on special projects and reports, performing other bank-related duties, at the discretion of the Loan Operations Manager.

Critical Success Factors:

  • Self-Motivated and Team Player

  • Responsiveness 

  • Provides Exceptional Customer Service 

  • High Attention to Detail

  • Organizational Skills

  • Strong Ethics

  • Strong analytical and problem-solving skills

  • Excellent Written and Oral Communication Skills

Preferred Education/Experience/Software:

Bachelor’s Degree in business, finance, or accounting or equivalent related experience.  One to five years of banking experience required, or an equivalent combination of education and experience may be acceptable.  Completes diverse deadline driven tasks. Works with highly sensitive and confidential information.  May act as a resource to other internal staff.  Knowledgeable in a wide range of Microsoft Office software applications.  Proficient with Fiserv and other necessary bank platforms.


Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned. 

Additional Requirements:  

The responsibility to acquire and maintain the required knowledge of State and Federal Banking regulations and policies.  

Work Environment/Physical Demands:

Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment.  The team member is frequently required to communicate and perceive.   The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.