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Manager, Global Transparency Transactions and Operations Lead at (BMS) Bristol-Myers Squibb in Tampa, Florida

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.


Join us and make a difference.  We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.

Position Summary

  • Manages the accurate and timely processing of HCP payments related to fee for service and out-of-pocket expenses 

  • Coordinates with Global Transparency teams to support data quality monitoring and remediation efforts related to data in scope for disclosure

  • Leads review, tracking and response to inquiries and disputes related to payments in scope for Global Transparency related disclosures

Detailed Position Responsibilities

  • Accountable for accurate and timely processing of payments by staff to consultants, patients, investigators and speakers

  • Coordinate with source system owners and support desks to escalate and resolve bottlenecks and data issues that delay or prevent payment processing

  • Identify opportunities to improve process or operating relationships that impact processing of payments

  • Hold 3rd party suppliers to SLAs to ensure efficient payment processing

  • Manage end to end HCP disputes process including response, research and triaging.  Assemble suggested resolutions and present to high level compliance and legal stakeholders for approval.  Coordinate with Global Transparency team to remediate in source systems / data submissions.

  • Ensure HCP meal expenses have been properly reviewed by staff in Concur and all corresponding documentation has been recorded

  • Ensure staff document any errors identified during the HCP meal expense reviews and provide error reports to the field sales representative responsible for remediating the error

  • Escalate key issues to direct manager to ensure all compliance guidelines, and system requirements are met

Required qualifications

  • College (business related) degree or equivalent work experience required

  • 5 years of customer service experience

  • Prior experience managing people

  • Excellent written and verbal communication skills

  • Strong Excel and analytical skills

Ideal qualifications

  • Experience leading a call center

  • Compliance / audit experience

  • Working knowledge of SharePoint

  • Prior experience with Ariba, SAP, Concur and Salesforce tools

Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.