Bristol-Myers Squibb is a global Biopharma company committed to a single mission: to discover, develop, and deliver innovative medicines focused on helping millions of patients around the world in disease areas such as oncology, cardiovascular, immunoscience and fibrosis.
Join us and make a difference. We hire the best people and provide them with a work environment that places a premium on diversity, integrity, collaboration and personal development. Through a culture of inclusion, we create a better, more productive work environment. We believe that the diverse experiences and perspectives of all our employees help to drive innovation and transformative business results.
Manages the accurate and timely processing of HCP payments related to fee for service and out-of-pocket expenses
Coordinates with Global Transparency teams to support data quality monitoring and remediation efforts related to data in scope for disclosure
Leads review, tracking and response to inquiries and disputes related to payments in scope for Global Transparency related disclosures
Detailed Position Responsibilities
Accountable for accurate and timely processing of payments by staff to consultants, patients, investigators and speakers
Coordinate with source system owners and support desks to escalate and resolve bottlenecks and data issues that delay or prevent payment processing
Identify opportunities to improve process or operating relationships that impact processing of payments
Hold 3rd party suppliers to SLAs to ensure efficient payment processing
Manage end to end HCP disputes process including response, research and triaging. Assemble suggested resolutions and present to high level compliance and legal stakeholders for approval. Coordinate with Global Transparency team to remediate in source systems / data submissions.
Ensure HCP meal expenses have been properly reviewed by staff in Concur and all corresponding documentation has been recorded
Ensure staff document any errors identified during the HCP meal expense reviews and provide error reports to the field sales representative responsible for remediating the error
Escalate key issues to direct manager to ensure all compliance guidelines, and system requirements are met
College (business related) degree or equivalent work experience required
5 years of customer service experience
Prior experience managing people
Excellent written and verbal communication skills
Strong Excel and analytical skills
Experience leading a call center
Compliance / audit experience
Working knowledge of SharePoint
Prior experience with Ariba, SAP, Concur and Salesforce tools
Bristol-Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees the resources to pursue their goals, both at work and in their personal lives.