This job listing has expired and the position may no longer be open for hire.

Area Operations Process Manager at Kuehne + Nagel in Los Angeles, California

Posted in Other 30+ days ago.





Job Description:

Area controlling of airfreight operational processes to ensure optimal "work flow" structure is implemented

Your Role

Area controlling of airfreight operational processes to ensure optimal "work flow" structure is implemented

Your Responsibilities

* Area controlling of airfreight operating system utilization
1. Specifically coordinating with Area RA/RAC/ZAC team members to ensure effective systems utilization in correlation with optimal operational infrastructure. Evaluated through the deployment of BPMN tools.
2. Ensuring the management of tasks is being executed by branch level mgt. teams
(monitored through BAM tools and Billing/Unbilled reports and customer satisfaction)
* Area controlling of airfreight operational processes to ensure optimal "work flow" structure is implemented
* Root cause analysis and support of the airfreight organization in regards to the operational KPI's
* Area level oversight of customer implementation projects ensuring a smooth onboarding process in alignment with corporate GCIM protocols and utilization of Shared Service Center teams.
* Facilitation of Systems tools and transition of tasks to the Shared Service center in alignment with SSC Area business partner team.
1. Acting as the direct point of contact with the SSC teams and branch/national staff relating to task transition
* Evaluating and ensuring that appropriate infrastructure is in place for business growth (when committed business is on board) and ensuring that appropriate infrastructure is in place when staff fluctuations occur
* Act as the direct responsible party ensuring that productivity targets are being met by the respective airfreight departments
* Ensure smooth and efficient systems and process collaboration with other business units
( Brokerage/Overland specifically)
* Ensure that effective cost management processes are in place and adhered to at branch/dept levels

Your Skills and Experiences

* High degree of CIEL/Airlog knowledge
* At least 12 month operational background in Air Export or Air Import