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PM Operations Assistant-Hayward, CA at Express Messenger Systems, Inc in Hayward, California

Posted in Transportation 30+ days ago.

Type: Full-Time





Job Description:

OnTrac is hiring! 


It’s a great time to join OnTrac! We are hiring for one of our most important roles, Operations Assistant! Come join us and work together as a team to ensure our customers get their packages on time! 


What you can expect as an Operations Assistant at OnTrac: 



  • Fun work environment, opportunity for career advancement! 

  • Get paid WEEKLY!  


  • Career Path, many of our employees are promoted into leadership roles! 

  • Teledoc – an easy way to speak to a doctor over the phone and receive medical advice and even prescriptions without having to go into the office! 

  • Paid sick leave and possible 401k contributions! 

  • Shift : Monday-Friday 3PM-12AM

What you’ll do as an Operations Assistant at OnTrac 



  • Maintain and contribute to a safe work environment by adhering to policies and procedures as outlined in the Company Safety Program. 


  • Research, analyze, and report on daily compliance to management. Prepare business reports as often as required and forward to management. 

  • Work with computer system for accurate package status by updating the system with accurate information for customers, customer service team and other facilities. Update the internal system with comments regarding package status visible to the entire network. 

  • Assist drivers in the checkout process verifying that all packages are out for delivery. Reporting missing packages or packages not out for delivery. Track packages and daily records accounting. 

  • Process and document problem packages. Upload pictures and comments into the system and send to the account manager. Prepare packages to go out for delivery. 

  • May be required to communicate with customers regarding their package status. Will have direct contact with both internal and external customers. 

Who are you? 


This position requires the following competencies: 



  • Demonstrates Business and Technical Acumen:  

  • Advocates and Leads Change  


  • Engages and Inspires Others  

  • Communicates and Influences 

  • Develops Self and Others:  

  • Customer Focused:  

  • Self-Management:  

Work Environment:  


While performing the duties of this job, the employee will work both in warehouse and office environment. The noise level is usually moderate. 


Physical Demands:  


While performing the duties of this job: 



  • The employee is regularly required to talk or hear. 


  • The employee is frequently required to stand, walk, sit, and use hands to handle or feel. 

  • The physical activity associated with this position is considered high. The employee will regularly lift, push, pull and/or move items averaging 50 pounds and occasionally up to 75 pounds. 

  • The employee is occasionally required to stoop, kneel or crouch. 

  • Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to focus. 

 Minimum Requirements: 



  • High school diploma or general education degree (GED) required. 

  • One year of related industry experience and/or training in transportation and delivery or equivalent combination of both education and specific work experience required. 

  • Knowledge of branch routes, problem packages, drivers and customer base. 

  • Ability to compute and apply concepts to practical situations. 

  • General working knowledge of Microsoft Word and Excel programs. 


  • Ability to add, subtract, multiply and divide. 


  • One year of related industry experience and/or training in transportation and delivery or equivalent combination of both education and specific work experience required.

  • Knowledge of branch routes, problem packages, drivers and customer base.

  • Ability to compute and apply concepts to practical situations.

  • General working knowledge of Microsoft Word and Excel programs.

  • Ability to add, subtract, multiply and divide.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description