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Key Account Manager at SGS North America Inc. in Bentonville, Arkansas

Posted in Other 30+ days ago.

Job Description:

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.
Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

Job Description

Generate opportunities for revenue growth within global accounts consistent with SGS strategic key account initiatives.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ensure the alignment and integration of services and operational deliveries in accordance with global CRS and sales strategies for assigned strategic accounts.
  • Work in conjunction with CRS sales, operations, and other client services staff to achieve client deliverables.Meet the assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.
  • Generate opportunities for revenue growth within existing global accounts consistent with SGS strategic account initiatives.
  • Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs, and/or integrate other SGS complementary business lines.
  • Prepare, communicate and implement client-specific global SOPs.
  • Maintain and build collaborative client relationships within respective client global account staff and within the internal sales and operations groups.
  • Work effectively with sales and operations to deliver client expectations effectively and efficiently.
  • Work closely with the global network to ensure the following: SOP compliance and prompt response to client inquiries regarding order status, department workload, capabilities and report content for jobs initiated by international sales efforts.
  • Liaise between client / technical/ operations teams.
  • Work with a global network to streamline client services functions for more effective and efficient execution of services.
  • Establish communications and relationships with internal and external staff and levels as necessary.
  • Communicate and monitor client expectations of execution of SGS services to a local lab and global coordinators.
  • Identify and respond to client inquiries/needs via phone and email.
  • Develop report templates and other client-specific forms with the client as needed.
  • Maintain and manage specific client pricing.
  • Address customer complaints or issues in coordination with respective required disciplines.
  • Support collection efforts to meet DSO targets
  • Visit key accounts at least once per quarter, or as needed and in conjunction with sales if required
  • Other duties assigned as necessary in response to business needs.
  • Adheres to internal standards, policies and procedures.
  • Performs other duties as assigned.


  • University graduate or equivalent educational background
  • 5+ years of commercial experience in a multinational organization desired.
  • Experience with Mass Discount Retailers and eCommerce desired.
  • International business exposure in imported consumer products desired.
  • Strong written and spoken English skills, other languages will be an advantage.
  • Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
  • Hands-on, open-minded, proactive team player.
  • Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
  • Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook).
  • Travel Requirements: 5-15%
  • Ability to establish a effective working and team relationships with internal and external staff in a collaborative manner
  • Highly motivated, dependable, and detail-oriented.
  • Strong communication and organizational skills.
  • Creative thinking skills to develop innovative solutions to solve customer requirements and expectations
  • Ability to interface with supply chain senior managers and other customer structures.
  • Capable of building trust, value others and communicate effectively.
  • Customer-focused, high integrity, excellent work ethic.
  • Self-managed and responsible for projects and time management.