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PM Operations Assistant-San Jose, CA at Express Messenger Systems, Inc in San Jose, California

Posted in Transportation 30+ days ago.

Type: Full-Time





Job Description:

Help Your Community and Get Paid! Join OnTrac.

OnTrac helps companies arrange delivery for goods and medical supplies. We're part of the supply chain that's keeping America running, and we're hiring now!

First and foremost, we take safety seriously. Safety is our company's #1 value, and we are following all of the CDC and WHO guidance for cleaning and social distancing. 

OnTrac is hiring many Operations Assistants in the Western US.

We're also sensitive about those who have lost their jobs during this national emergency. If you know someone who is looking for work, we want to help. And, referrals qualify for a bonus!

For more information text OnTrac at 25000

Schedule: 5PM - 10PM, Monday through Friday

What you’ll do as an Operations Assistant at OnTrac:


  • Get paid WEEKLY!

  • This position assists the PM Manager with administrative duties and excellent customer service support.

  • Interacts with drivers and customers to resolve package opportunities and assist with on time delivery.

  • Responsible for accurate data entry into the OnTrac system and verifying deliveries.

  • Involved in resolving and preparing problem packages and checking out drivers for deliveries.

  • Research, analysis and report on daily compliances to management. Prepare business reports as often as required and forwards to management.

  • Work issues via our computer system for accurate package status. Updates the system with accurate information for Customers, Customer Service team and other facilities. Updates the internal system with comments regarding package status visible to the entire network.

  • Process and document problem packages. Upload pictures and comments into the system and send to the account manager. Prepare packages to go out for delivery.

  • May be required to communicate with customers regarding their package status. Direct contact with both internal and external customers.

  • Determines appropriate resolution of escalated customer service issues.

As an Operations Assistant, OnTrac counts on you to:


  • Be safe—safety is our first core value!

  • Business acumen skills and good problem solving skills.

  • Is organized and prioritizes, as well as, manages his or her own time.

  • Ability to initiate, sponsor and lead change

  • Demonstrates flexibility.

  • Is a team player and willing to help the new person or co-worker.

  • Attention to detail.

  • Has excellent oral and written communication skills

  • Is detailed in written communications and has good grammar as well as spelling

  • Willing to train new hires.

  • Dedicated to customer service success.

  • Able to multitask and manage tense customer and driver interactions without losing composure.

Please help us reach communities with the goods they need during the COVID-19 outbreak. You are needed now more than ever! Join our team today.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description