Market Relationship Management Director, Healthcare PI - Managed Services (West Coast) at Huron Consulting Group in San Francisco, California

Posted in Other 4 days ago.

Type: Full Time

Job Description:

Adventist Health's Revenue Cycle Operations are jointly operated by Huron Healthcare and Adventist Health. Huron manages the operations and provides the Revenue Cycle leadership (managers and above are employed by Huron), while Revenue Cycle associates are employed by Adventist. Market leaders and hospital, clinic, and physician leadership across Adventist's 21 hospitals and 300+ clinics, are key stakeholders for the Revenue Cycle Operations and a critical factor to ongoing Revenue Cycle success.Market Relationship Managers serve as the primary liaison between Adventist Health's Revenue Cycle Operations, and market leadership. The position, reporting to the Sr. Director of Revenue Cycle Central Services, will facilitate communication between Revenue Cycle operations and market leaders at each site. This communication to market leadership includes, but is not limited to, current and historical financial/operational metrics, current revenue cycle priorities and associated progress, and escalation of any barriers to ongoing success. Similarly, this position is also responsible for communicating any market/system priorities and concerns or inquiries from market/system leadership back to the Revenue Cycle leaders. This individual will be responsible for providing exceptional support services to not only maintain a high level of operational accountability but continue to elevate Adventist Health's revenue cycle operations to deliver an exceptional experience. Regular collaboration with the Vice President of Revenue Cycle and leaders over acute and ambulatory departments spanning the entirety of the Revenue Cycle is critical to ensure clear communication and an effective relationship between Revenue Cycle and hospital leadership, thus ensuring the overall success of Adventist Health.DUTIES & RESPONSIBILITIES:* Act as the primary liaison for and oversee all communication and coordination between Revenue Cycle leadership and market leadership* Oversee development, distribution, and ongoing accountability of hospital scorecards that will form the cornerstone of Revenue Cycle metric performance monitoring for each individual site* Lead regular meetings with market/system leadership focused on sharing Revenue Cycle performance, seeking feedback and understanding leadership priorities* Communicate hospital leadership feedback, guidance and/or questions to Revenue Cycle leadership in order to maintain a strong relationship and ensure positive outcomes* Coordinate with all revenue cycle leaders to stay aware of current initiatives, priorities and risks* Coordinate with Revenue Cycle Analytics and IT to ensure necessary reporting is accurate and up-to-date and understand reason behind metric risks* Coordinate with other Market Client Relationship Managers and the Sr. Director of Central Services to ensure a consistent approach around market leadership communication* Represent Revenue Cycle in broader market and/or system-wide Adventist Health forums* Ensure system and Revenue Cycle leadership goals are aligned and progressingREQUIRED SKILLS:* Knowledge of accounting systems and insurance issues, healthcare industry issues and trends, legal issues in field of expertise, required third party and governmental guidelines, and work processing* Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel* Excellent communication skills - both oral and written - and an ability to relay information in an effective manner* A high regard for the dignity and worth of patients and their families* Ability to read and write in the English language* Ability to understand and speak English fluently enough to be easily understood by patients, hospital personnel, physicians, and visitors* Ability to use good judgment in an emergency situation* Commitment to upholding and providing services in a manner that is congruent with the Hospital's mission statement* Evidence of leadership, integrity, initiative and communication skills* Flexibility* Strong organizational skills, including the ability to prioritize initiatives based on risk and benefit profile, manage multiple initiatives at once, respond to email and phone calls timely, and create/manage to a project workplan where needed* Mental/physical health sufficient to meet the demands and pressures of the positionQualifications:* Requires Bachelor's degree (Business Administration, Accounting, Finance, Information Technology, or Health Administration preferred) and 5+ years of experience within revenue cycle operations, revenue metrics and analytics, and revenue management or equivalent combination of education and experience* 3+ years of leadership experience in a multi-facility, integrated health care delivery system or consulting experience preferred* Can regularly sit for a duration of two hours* Can regularly stand and walk for a duration of two hours* Able to frequently travel to various Adventist Health sites (30% to 40%) as neededAbout Huron:At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work together.Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace. Huron will consider qualified applications with criminal history in accordance with applicable laws.LI:Yes