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Hotel Housekeeping Manager at The Point Casino in Kingston, Washington

Posted in Other 11 days ago.

Type: Full Time

Job Description:

The Point Casino & Hotel proudly delivers a quality guest experience in a fun and friendly atmosphere, while working together to provide our team members with personal and professional growth opportunities. Because of this philosophy, it is critical that all team members understand the importance of excellent guest service. All of our positions, whether corporate, back of house, management, or front of house require a friendly demeanor and a willingness to interact and provide a fun, professional guest service. Guests are not our only customers; fellow team members are our internal customers as well. By joining the Point Casino & Hotel team, you are committing yourself to these values and acknowledging your dedication to providing excellent guest service for our guests and our internal team at all times.

The Housekeeping Manager is responsible for the Hotel's housekeeping operation and the cleanliness and sanitation levels of the hotel. Motivating and inspiring teams to achieve their successes.

Responsibilities include:

Supervising all housekeeping staff,

Scheduling employees according to occupancy forecasts and budget,

Planning and assigning rooms, work duties, back and front of house area cleaning, recruiting, hiring and training new employees as needed,

Providing updated housekeeping staff training as necessary,

Preparing for audits and hotel industry quality inspections,

Inspecting housekeeping staff work assignments regularly,

Conducting disciplinary actions when policies are not followed,

Evaluating employees,

Correcting staff behaviors and holding staff to a superior level of performance.

Conducts and supervises monthly housekeeping inventories,

Approves and forwards all supply requisitions,

Manages the Housekeeping department budget and

Assists Director of Hotel Operations (DHO) with budget forecasts and budget preparations for the Housekeeping department. The Housekeeping Manager is responsible for the overall successful and effective management, direction and oversight of the Hotel Housekeeping services.


High School Diploma or G.E.D., (college or trade courses in Hotel, Laundry or Hospital sanitation preferred.)

Minimum 3 years progressive hotel, laundry or healthcare housekeeping operations supervision and management experience (Gaming industry experience a plus).

Experience and knowledge of overall housekeeping and laundry operations.

Proven track record of team management, organizational and coaching skills.

Possess excellent customer service relationship, organizational, interpersonal, communication and multi-tasking skills, both written and verbal.

Proactive leader with strong interpersonal, motivational and leadership qualities.

Computer familiarity including Microsoft Office, Word & Excel, payroll management, spreadsheets, and databases.

Able to successfully pass a background check, attain and maintain a Class II gaming license issued by the Port Gamble Tribal Gaming Agency, a valid Washington State Driver's license, reliable transportation, and a Washington State Food Handlers Card.

Internally motivated and detail-oriented, flexible and adaptable to change.

Reliable and punctual and able to work a flexible schedule including days, nights, weekends, holidays and events, a six-day workweek

To work under stress and with patience and tolerance as a means to maintain sufficient operational coverage.

Establish and maintain cooperative, trustworthy, directional working relationships with other staff.

Demonstrated time management and organizational skills.

TO APPLY: Fully complete an application and attach a resume detailing your skills and qualifications matching the position requirements.

All positions will require you to work evening, weekends & Holidays to include Special Events and Drawings or Promotions