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Inside Sales/CSR at Hajoca Corporation in Cumming, Georgia

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:


Hajoca Corporation is the nation’s largest privately held wholesale distributor of plumbing, heating and air-conditioning, industrial pipes-valves-fittings, pool and waterworks supplies for residential, commercial, industrial and infrastructure construction. We have approximately 400 locations, called Profit Centers, throughout the United States, representing the premier product lines in our industry.

Since 1858, Hajoca has been blending the strengths and clout of a large company with freedom and opportunity for employees. The company will continue to grow and prosper because our fundamental business philosophy works: emphasis on entrepreneurial spirit, expert knowledge, strong incentives for our employees, and devotion to Hajoca’s proven business principles of â€Service, Integrity, Reliability.â€

A Hajoca Inside Salesperson is expected to:

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  • represent the Profit Center in a professional and ethical manner, in accordance with Company policies and procedures
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  • be courteous and friendly; building long-lasting, loyal customer relationships
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  • take initiative and be persuasive using excellent verbal communication and sales abilities
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  • know the products they are selling

    work effectively as a team member


    Job Summary


    Inside Sales personnel interact with our customers. They provide the customer service required to generate and close sales, to meet or exceed the established sales and gross profit goals, and to increase profit sharing.


    Job Duties


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  • Process Sales Orders and Bids generated through sales transactions.

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  • Grow and retain established customer base and develop new business using outbound telemarketing campaigns.

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  • Meet or exceed the Profit Center’s monthly required GP$ target and GP% target %.

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  • Assist their customers who pick up their order at our Profit Center.

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  • Maintain product literature files and sample material to ensure the most current and accurate information is always provided to our customers.

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  • Investigate and resolve customer problems; address pricing deductions and material returns timely and in accordance with Company policy and procedure.

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  • Support Counter Sales and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

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  • Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

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  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

    Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers, is run by the Profit Center Manager as if it was their own small business. We give you the tools you need to succeed, investing in your personal and professional growth through targeted training programs, and reward team success through our profit sharing opportunities and generous benefits package which includes:


    •Medical, dental, vision, and prescription coverage


    •401 (k) and retirement cash account


    •Life insurance


    •Pre-tax accounts for healthcare and dependent care


    •Paid vacation, holidays, and sick time


    Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (EOE and M/F/Disability/Veterans.) We are a drug free workplace, with pre-employment drug screening required. Employment is contingent upon successful completion of a background investigation.


    As an Inside Salesperson, you must be optimistic, friendly and service-oriented. Excellent verbal communication is a must and all salespeople must approach customer interactions in an honest and ethical fashion.


    Knowledge, Skills, and Abilities


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  • Outstanding customer service and telephone/verbal communications skills.

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  • Comprehensive knowledge of product; able to suggest appropriate related products for purchase.

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  • Able to prospect new customers and increase sales with established accounts.

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  • Able to build and maintain a positive working relationship with customers, vendors and co-workers.

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  • Identify customer needs, provide profitable solutions, explain our value-added services, and close the sale.

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  • Able to learn and operate (keyboard and mouse) the applicable software system (Eclipse, Mincron) used to process orders.

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  • Able to learn to operate warehouse material-handling equipment.

    Knowledge, Skills, and Abilities (continued)


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  • Read, write, speak, and understand English.

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  • Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
    Education, Training, Experience

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  • High school diploma or equivalent

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  • Minimum 1 year experience in customer service or inside sales; contractor sales preferred

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  • Knowledge of products sold in the Profit Center

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  • Use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data

    Physical Demands


    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


    Sitting (in chair) 70%


    Standing 15%


    Walking 15%


    Lifting Occasionally up to 80 pounds


    Carrying Occasionally up to 80 pounds


    Pushing/Pulling Occasionally up to 125 pounds


    Controls Use of both hands and arms and use of both feet and legs


    Strength level Moderate


    The following movements and senses are required in this job:


    Hand and finger dexterity, stooping, kneeling, talking, hearing, near vision, far vision, peripheral vision, color vision, and depth perception.


    Environmental Conditions


    The incumbent is exposed to the following conditions in the job:


    Warehouses with no climate control, potentially hazardous equipment (such as forklift trucks, mechanical lift gates, hand tools, manual material handling equipment, ladders, and rubber retention straps). The Profit Center may stock, sell and use hazardous materials â€" PVC pipe cement, pool chemicals, torch gas, propane gas, solvents, etc. You may be required to handle these materials.