Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients’ Bill of rights.
Minimum Job Requirements
One year of clerical experience required.
CPI (Crisis Intervention Training) required as per department.
Job Specific Duties:
Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.
Identifies and assesses guests’ needs when appropriate.
Maintains the nursing station organized.
Maintains an appropriate inventory and orders supplies when needed.
Maintains non-electronic patient medical records for code blue and trauma documentation.
Scans consents and calls all consults.
Requests and follows up on servicing of non-functioning equipment.
Responsible for ensuring all mobile computers are charged and functioning every night.
Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).
High school education or equivalent preferred
Ability to manage multiple priorities.
Strong time management skills.
Effective verbal and written communication.
Strong customer service skills.
Computer literate and knowledge of printers.
Fluent in Spanish is strongly preferred.
Graduate of a Unit Secretarial course or medical terminology course preferred.
Previous experience as a Secretary or Administrative Assistant is preferred.
Strong problem solving, critical thinking and conflict resolution skills.
Ability to learn appropriate software applications.