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Unit Coordinator-NICU (Full Time) at Nicklaus Children's Health System in Miami, Florida

Posted in Admin - Clerical 30+ days ago.

Type: Full-Time

Job Description:

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders & staff and assists patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients’ Bill of rights.

Minimum Job Requirements

  • One year of clerical experience required.

  • CPI (Crisis Intervention Training) required as per department.

Job Specific Duties:

  • Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
  • Greets and welcomes patients, families, parents and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
  • Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area & their room.
  • Identifies and assesses guests’ needs when appropriate.
  • Maintains the nursing station organized.
  • Maintains an appropriate inventory and orders supplies when needed.
  • Maintains non-electronic patient medical records for code blue and trauma documentation.
  • Scans consents and calls all consults.
  • Requests and follows up on servicing of non-functioning equipment.
  • Responsible for ensuring all mobile computers are charged and functioning every night.

  • Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).


  • High school education or equivalent preferred

  • Ability to manage multiple priorities.

  • Strong time management skills.

  • Effective verbal and written communication.

  • Strong customer service skills.

  • Computer literate and knowledge of printers.

  • Fluent in Spanish is strongly preferred.

  • Graduate of a Unit Secretarial course or medical terminology course preferred.

  • Previous experience as a Secretary or Administrative Assistant is preferred.

  • Strong problem solving, critical thinking and conflict resolution skills.

  • Ability to learn appropriate software applications.

  • Previous healthcare experience is preferred.

  • Works effectively in a collaborative environment.