Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing large and small metal, plastic, fiber and hybrid packaging worldwide to companies in industries from food, beverage, personal care and pharmaceuticals to chemicals, petrochemicals, agrochemicals and paints. Bringing together the very best of its four legacy companies- BWAY, MAUSER Group, NCG and ICS-Mauser Packaging Solutions offers its customers true sustainability at scale.
Customer Service Representative I (CSR- I) functions as the liaison between Mauser Corporation and its customers. By working with all the functional areas of the company, they ensure the customers' requirements are met or exceeded while meeting the corporate goals and objectives. They are responsible for ensuring customer orders are processed timely and accurately. They monitor customer order patterns and service levels and take action as necessary to implement improvement as needed. They collaborate with sales and other functional areas to grow relationships with the accounts.
Establish relationship with customers by communicating and resolving issues.
Responsible for order entry and/or maintenance for assigned accounts.
Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
Communicate order confirmations, changes and cancellations to both customers and internal BWAY team members.
Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
Reviews orders after shipment for billing accuracy and any quantity item errors.
Manages the issuing of credits and return authorizations.
Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
Performs other duties as assigned.
Job Requirements Requirements:
Associates or Bachelor's Degree preferred but not required
1-3 years customer service experience required
Ability to perform basic quantitative skills required
Demonstrated proficiency in Microsoft Office applications (Excel, Word), Outlook, Internet
Demonstrates appropriate interpersonal skills as well as customer service skills in fast-paced environment
Solid time management and organizational skills
Ability to work with all areas of the business including plant and sales personnel
Professional verbal and written communication
Strong customer service advocacy and problem solving skills