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Medical Support Assistant (internal) - OCA at Department of Veterans Affairs in Louisville, Kentucky

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

* DutiesHelpDutiesSummaryThe Medical Support Assistant serves as a worker in the Business Office of the Veterans Affairs Medical Center assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model, or Post Anesthesia Care Unit (PACU) . The Medical Support Assistant (MSA) serves as a clinic clerk and is a foundational role within the clinic.Learn more about this agencyResponsibilitiesThe Medical Support Assistant serves in the Business Office of the Veterans Affairs Medical Center and is assigned to a Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model such as oncology, HIV, SCI, Military Sexual Trauma, Post Anesthesia Care Unit (PACU), etc. The Medical Support Assistant (MSA) position serves as a clinic clerk and is a foundational role within the clinic. The incumbent reports to the Supervisory Medical Support Assistant. The incumbent performs duties related to the receipt, intake, and indexing of health administrative information. The incumbent performs a variety of clerical duties.As front-line contact with patients and staff, the incumbent sets the tone for the perception concerning quality of healthcare services at the VA. The incumbent will interface with personal computer (PC) applications as well as numerous VISTA applications. The incumbent must possess a high level of customer service skills and is able to relate those skills when dealing with Veterans, families, and outside customers.The incumbent is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; ensure escort/transportation services are properly arranged; operate a multi-line telephone system to receive/relay incoming and outgoing telephone messages; faxing/scanning of documents; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; managing both incoming and outgoing calls and mailings; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage. All other duties as assigned.Work Schedule: Tours of Duty will vary Depending on the needs of the Service at that locationFinancial Disclosure Report: Not requiredTravel RequiredNot requiredSupervisory statusNoPromotion Potential00* Job family (Series)0679 Medical Support Assistance* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen to apply for this job* Designated and/or random drug testing may be required* Selective Service Registration is required for males born after 12/31/1959* You may be required to serve a probationary period* Subject to a background/security investigation* Must be proficient in written and spoken English* Selected applicants will be required to complete an online onboarding processQualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/30/2020.Basic Requirements:* United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.* Experience and Education* (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or* (2) Education. One year above high school; or(* 3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.* 4) Certification. None required.* 5) English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation).Basic requirements are needed for all grade levels and titles within the 0679 job series. Possession of the basic requirements will only qualify an applicant for the lowest grade of this series (GS-03). For grades above the entry level, additional grade requirements must be met as listed below:GS-03 (Entry Level)Experience or Education. None beyond the basic requirements.GS-04 (Developmental Level)Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.2. Ability to use various types of office automation equipment and software.3. Ability to set up, organize, and maintain record systems.GS-05 (Full Performance Level)Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.2. Knowledge of basic medical terminology.3. Ability to make appointments in a clinical setting.4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.5. Ability to communicate effectively and professionally with employees at varying grade levels.6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.Preferred Experience: NONEGrade Determinations: GS-05References: VA Handbook 5005/53, Part II, Appendix G45The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.Physical Requirements: The work is mainly sedentary but requires some bending, walking, standing and the carry of such things as patient records, supplies and inter-office mail. This position may involve more frequent walking to various locations of the medical facility but these do not require unusual physical demands to perform the work. The incumbent has everyday exposure to communicable disease and at times, verbal abuse due to working in close proximity to patients. The incumbent performs a variety of clerical duties in support of the care of physicians, nurses, social workers, dietitians and other professionals. Other responsibilities may include: the care and treatment given to patients such as receiving patients or maintaining patient files; work administering or advising on medical record systems; work maintaining/updating medical records in a ward, clinic, or other such unit of a medical facility.EducationIMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.