Posted in Other 30+ days ago.
Type: Full Time
**Role Summary**The Premium Service Representative is responsible for managing all billing aspects for a book of business for the Supplemental products. The PSR is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, partner with internal and external partners to create a positive client experience, and allocate all received premiums.**Responsibilities**+ Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the supplemental products+ Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk+ Conduct and lead client, walkthrough calls to explain standard process and discuss any non-standards+ Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission's errors, etc.)+ Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process+ Updates reporting timely and accurately+ Drives changes in client behavior to achieve Cigna's financial results+ Allocate/apply all premiums received in the appropriate systems to the client's account**Qualifications:**+ Associate's Degree or equivalent work experience preferred+ Strong Technical and analytical skills+ Ability to effectively problem-solve issues to resolution+ Strong customer-centric focus and ability to work directly with point of contact in a client-facing role+ Ability to establish strong matrix partner relationships and follow through on expectations+ Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work+ Support or realign focus designed to meet or exceed customer expectations+ Ability to manage multiple and divergent priorities and deadlines+ Work independently and proactively with minimal support+ Basic knowledge of multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)+ Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization+ Demonstrate interpersonal skills**About Cigna**Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.When you work with Cigna, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram._Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.__If you require an accommodation based on your physical or mental disability please email:_ _SeeYourself@cigna.com._ _Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._