Posted in Other 30+ days ago.
The role of a Desktop Automation Engineer for the Engineering team is a senior position. This individual will be required to lead major projects specific to the design, implementation, and management of the Credit Union’s endpoint devices. An intimate working knowledge of today’s operating systems, desktop and laptop hardware, and client applications, along with deployment methodologies will be required for this individual to be successful. The Desktop Automation Engineer will work directly with IT Operations, Service Desk, and end users to standardize deployments, reduce tickets and escalations, to improve upon existing processes and procedures, and to reduce complexity throughout the organization. Strategic planning that includes thorough documentation is necessary. We require a big picture thinker that can produce effective results in a timely manner under minimal supervision.
Staff in IT Engineering are responsible for researching, designing, developing, documenting, testing and deploying new technologies in order to enhance credit union operations. They develop and apply models, processes, tools, standards, roadmaps and methodologies to support the organization’s technical infrastructure as it relates to systems, networks, servers, endpoints, storage, databases, and telecommunications. They ensure that new systems are implemented with adequate capacity and appropriate business continuity and disaster recovery capabilities.
Advanced IT professional providing technical leadership in multiple areas of the organization’s technical infrastructure and effectively contributing to technology innovation.
Essential Job Duties and Responsibilities:
Designs the implementation of client software packages in a touchless manner to endpoint devices, ensuring high quality assurance and constantly improving the way by which these services are delivered with a forward thinking approach. Serves as a key technical resource and expert for multiple areas of the technical infrastructure. Provides training and documentation for day-to-day support teams on image deployment and support, performance monitoring/tuning, proactive capacity planning, hardware/server/application/service monitoring.
Ability to manage systems deployment process including concept, design, creation, test, installation, operation, and maintenance of Microsoft Windows Operating systems.
Troubleshoots most problems within assigned area(s), providing fault isolation and resolution that may be complicated by technology interdependency. Analyzes cross-technology/platform issues and addresses problems factoring in an understanding of the current and future architecture.
Specifies the monitoring points to assess performance of technologies in their domain(s). Recommends the necessary actions to ensure optimal performance and reliability.
Leads the evaluation of new technologies relative to their domain(s). Proposes technology investments supported by a thorough technical analysis and business case.
Serves as a leading participant in industry forums, bringing new technical information into the organization and disseminating it to appropriate IT colleagues.
Develops disaster recovery and contingency goals for their areas of expertise.
Provides guidance and technical coaching to less experienced staff.
Provides input to RFI and RFP process related to their areas of expertise.
Other duties as required
Minimum formal education required for this position:
Knowledge consistent with a Bachelor’s Degree in Information Technology, Computer Science, or related field
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2+ years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.
Minimum work experience:
8+ years of relevant experience (operating systems, networking, security, scripting, disaster recovery, virtual desktop infrastructure, image prep and deployment, client application management, client endpoint infrastructure, major projects, etc.)
Technical or specialized knowledge/skills:
Environmental, physical and psychological requirements:
Starting Salary Range:$86,340.80+