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Senior Director, Global Product Management at Digital Realty in Dallas, Texas

Posted in Other 30+ days ago.

Job Description:

The Opportunity

If you combine deep technology industry product management experience with visionary leadership skills, you owe it to yourself to take a closer look at this opportunity. In this role you will:

  • Play a key role in one of Digital Realty's top initiatives to launch an automated global interconnection platform that enables direct connectivity to cloud service providers.
  • Make a significant impact on our organization: As owner of half of our product portfolio, you'll influence direction now and into the future.
  • Help drive the evolution of one of the world's largest full-service global data center platforms with an emphasis on true interconnection
  • Build on an established reputation to take us to the next level -- IDC Maketscape recognizes Digital as a leading vendor in colocation and interconnection, bu we're not sitting on our laurels.
  • Showcase your potential to take on additional responsibilities or advance within our growing organization.

The Role

Reporting to the Vice President, Global Product Management, you will be responsible for managing existing products & services as well as creating and integrating new products and product changes for the global Interconnection product portfolio. Recent acquisitions and a strategic shift of the organization from a wholesale data center provider to a full-service provider with a rich Interconnection service offering, requires a change of leadership to drive and lead strategy and corporate priorities within the global Interconnection product portfolio.

Key responsibilities will include:
  • Directing margin analysis, industry/market research, and in-life performance measurement to determine product demand, positioning, viability, and profitability.
  • Overseeing the creation of formal business cases and product descriptions, and manage the various internal organizations to ensure product policy and processes are negotiated, documented, and executed accurately.
  • Lead and manage a team of professional employees and managers responsible for all Interconnection product-related operations.

More specifically, you will:
  • Manage in-life product performance of sales, margin and churn, conducting extensive numerical analysis using company data (this will require about 10% of your time).
  • Oversee and lead innovative and creative product solutions (about 10% of your time).
  • Management of all product integration/launches/changes throughout implementation (15%).
  • Review the business and operational requirements based upon the business requirements and objectives of each product (15%).
  • Manage cross-functional process analysis and problem resolution for new and existing products (10%).
  • Oversee relationships with various internal organizations including IT, Engineering, Sales, Marketing, Product Development and Operations (5%).
  • Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system and process impacts to the various internal organizations (15%).
  • Develop and manage the delivery of specialized training on new products launched, and raise awareness and application of relevant subject matter (5%).
  • Monitor internal processes for efficiency and validity pre & post product launch/changes (5%).
  • Provide guidance for other departmental projects as needed (5%)
  • Ensure service levels are met/exceeded and maintained as assigned by products (and 3%).
  • Ensure reliability standards are met/exceeded expected (2%).

Additionally, you will lead and manage key projects, which include:
  • Managing the global launch of Service Exchange. This is one of the company's top initiatives (mentioned above) and has a budget of approximately $3-4M USD.
  • Managing the Global Cross Connect product portfolio, with annual revenues over $160M USD.
  • Managing the Metro Connect product portfolio, with annual revenues over $lM USD.
  • Managing the Internet Exchange product portfolio, with annual revenues over $5M USD.

The Requirements

To be a good fit for the Senior Director of Product Management opportunity, you will have:
  • A bachelor's degree or equivalent experience in computer science, business, engineering, or information technology.
  • 15+ years of experience in the technology industry, particularly datacenter or cloud.
  • A proven track record of understanding customer and market needs and delivering products and technology solutions to address those needs.
  • Proven strong leadership and management skills.
  • Familiarity with multi cloud, DCIM and SDN technologies.
  • A deep understanding of product development and product marketing.
  • Extensive experience with quote-to-cash processes and optimization for customer experience.
  • Excellent written communication skills, including the ability to develop and deliver executive level communications.
  • Independence, motivation, and a strong sense of ownership.
  • Excellent interpersonal skills to work throughout the company to ensure critical business execution.

You also will need to be willing and able to travel -- once it is safe -- 15% to 20% of the time.

To meet the basic qualification for this role, you will have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

More Good Reasons

Own the impact

It should be clear by now that there is nothing status quo about this role. You will lead critical changes to ensure we meet and exceed client needs in a rapidly evolving market. Moving forward, you will own the strategic vision for the product line, helping shape our organization's future.

Professional development

This role and you will provide you with many opportunities to demonstrate your industry expertise, leadership skills and ability to deliver results. Those are key elements we look for when new opportunities arise.

Global reach

Digital Realty is in 20 countries on 6 continents, and provides interconnected ecosystems for 700+ network and content providers, 600+ cloud and IT providers, and 800+ enterprises. It is always on, including 24/7 support 365 days a year, delivering 99.999% uptime.

Growth without limits

We're growing fast and growing smart, including acquiring businesses that complement and strengthen our core offerings. We're already one of the largest players in our space, and ongoing growth will create opportunities for strong performers.

Entrepreneurial culture

We value collaboration and encourage innovation, and the organization is committed to providing employees the tools they need to excel and develop professionally.

Excellent compensation

In addition to a competitive salary and discretionary bonus program, we offer a comprehensive benefits package.

Keys to Success

To excel in this role you will truly enjoy working in a collaborative, analytical, and fast-paced environment, interacting with and leading cross-functional teams. You should have broad software, product development and leadership experience in a global multi-location environment. In addition to providing strategic leadership, you should be willing to get hands-on, such as diving deep into data.

You also will need to be proactive about assuming the role of thought leader in your product domain, providing insight and guidance to internal and external stakeholders. In some cases you will be blazing new paths, so you will need the leadership skills to get other people on board with your ideas.

In addition, in order to be an outstanding Senior Director of Product Management, you will:
  • Own and communicate the interconnection big picture, but also pay attention to details.
  • Combine creativity and analytical thinking in solving problems.
  • Influence and motivate others effectively.
  • Package and present information concisely and in ways that make it easy for different audiences to understand and act on it.
  • Remain flexible and adaptable in a dynamic industry, including dealing effectively with ambiguity.
  • Keep a constant eye out for process improvements.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission

To provide our customers with the trusted foundation for the digital world.

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day-above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.