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Helpdesk Support Technician at TechUSA in Tampa, Florida

Posted in Other 30+ days ago.

Type: Full Time

Job Description:

Helpdesk Support TechnicianTampa, Florida Responsibilties:-400-600 calls a day-Identifies researches and resolves technical problems on a limited basis-Responds to telephone calls email and personnel requests for technical support-Documents tracks and monitors the problem to ensure a timely resolution-Develops a strong understanding of the business and can relate problems to business impacts-Understands how to triage and prioritize issues and will escalate problems to management-Maintains a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training reading and participating in projects and improvement initiatives-Responds to alerts or emergency issues within 15 minutes during normal business hours and when on callRequirements:-Required An Associate s Degree in a related field or graduate from a technical school in information systems or information technology or related field-Preferred or equivalent work experience-Preferred 1 plus year of experience in a helpdesk level 1 or level 2 roles in Windows operating system network environments required-Experienced in installing maintaining and diagnosing client workstations services applications and printers in Windows operating system environments-Experience working with no less than three of the following is required: Windows 2000 XP Professional clients, Citrix Metaframe XPe ICA, web clients-Working in a helpdesk environment-Microsoft Office Suite Required-At least one of the following certifications is preferred more than one certification or advanced certifications are a plus: A+ or Network+-Advanced Certifications: Citrix CCA, MCSA 2000 or 2003, CCNA or CCDA -Basic Unix Administration Preferred-Demonstrated interpersonal verbal communication skills Intermediate-Demonstrated written communication skills-Demonstrated customer service skills-Must be able to document work and or incidents using standard formats-Must be able to type at least 25 words a minute for data and configuration entry About Tech USA:Tech USA is a comprehensive provider of staffing and workforce solutions throughout the Infrastructure and Information Technology Industries, including Education, Healthcare, Financial, Government, Engineering, and Cyber Security. We are actively seeking candidates for contract, contract-to-hire, project support and permanent placement jobs throughout the nation. View our website to see a list of our current open positions; however, not all of our positions are listed so don t forget to submit your resume and request a consultation with one of our IT recruiting specialists to explore your opportunities further. At Tech USA we understand that next to your family, your career is one of the most important aspects to a happy and fulfilling life. This is why we take the time to truly understand and get to know our candidates, so we can then pair them with the right job, not just any job. As a result, Tech USA is known throughout the industry for quality, reliability and the highest satisfaction from both our clients as well as the candidates that we represent. Contact a local Tech USA representative today and learn about the many opportunities we may have available for you. Tech USA is an equal opportunity employer.