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Xfinity Retail-Store Manager-Normal, IL at Comcast in Normal, Illinois

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Business Unit: Job Summary:Responsible for delivering a best in class experience for customers andtheir store team. Manages all phases of the customer environment andteam to achieve and exceed financial targets and customer satisfactionscores. Delivers tight operational and financial controls in a cost-effective manner. Hires, coaches, and evaluates personnel based onperformance standards. Develops personal performance plans withemployees and provides continuous performance feedback and quarterlyperformance plan reviews. Develops processes and procedures to drivedepartment efficiencies, assist in development, and meeting of,departmental budget. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees asrequired.Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Delivers a world class customer and employee experience, achievingsales goals, and running an operationally sound business.- Ensures a culture consistent with the expectations of the company byselecting the best talent and inspiring them daily with a focus ondevelopment, feedback/coaching, sales and service excellence, training,and personal accountability.- Communicates business initiatives, performance standards, andprocess/policy know-how striving for high performance and compliance.Leverages the net promoter system (NPS) to monitor customer feedback,coach, and improve the in-store experience.- In-store owner for merchandising, brand, resets and all associatedtraining compliance.- Coaches and develops team members on how to position all companyproducts with customers.- Efficiently runs in-store operations including inventory, cyclecounts, cash management and other applicable processes and procedures.- Responsible for appropriate staffing levels and efficient scheduling.- Leverages available tools to monitor customer feedback, coach, andtake action to improve the store experience.- Reviews and analyzes operational and financial reports to improveoperational performance and metrics.- Builds collaborative relationships with market, region and divisionstakeholders.- Follows and administers cash handling policies and procedures.- Leads the retail experience of a well-visited location, and strives toenhance store and customer experience to be best-in-class.- May participate in retail test and pilot experiences related toproduct, store design and operational improvements.- Typically manages a team of 8-12 direct reports.- Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor's Degree or Equivalent--- Generally requires 6+ years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employerPDN-COM221150-en-us