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Software Sales Support Engineer at Dematic Corp in Grand Rapids, Michigan

Posted in Information Technology 30+ days ago.

Type: Full-Time

Job Description:

Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic employs over 7,000 skilled logistics professionals to serve its customers globally, with engineering centers and manufacturing facilities located around the world. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

Headquartered in Atlanta, Georgia, Dematic is a member of KION Group, a global leader in industrial trucks, related services and supply chain solutions. Across more than 100 countries worldwide, the KION Group designs, builds and supports logistics solutions that optimize material and information flow within factories, warehouses and distribution centers. The company is the largest manufacturer of industrial trucks in Europe, the second-largest producer of forklifts globally and a leading provider of warehouse automation.


The Software Sales Support Engineer will provide complex pre- and post-sales support to coordinate activities related to ordering, production, delivery or training of products/services/solutions

Job Family Responsibilities:


  • Provides technical expertise to Account Managers, Aftermarket Account Managers, and customers during the sales process.

  • Participates in technical sales support at customer sites or on a multiple site basis.

  • Assists in resolving technical product/service issues including parts and order processing.

  • Interacts with customers during the sales process to maximize the benefits derived from the organization's products and/or services.

  • Assists in maintaining a detailed contact list, customer installations, and logging/tracking potential sales opportunities.    

  • Supports account relationships with the designated Account Manager.

  • Responsibilities are within the Technical Sales Support Function as a generalist or in a combination of Disciplines.


Key Responsibilities:

Performs full range of standard work for the professional field. Refers complex, unusual problems to others. Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations.

Typically BS/BA in related discipline or advanced degree.


Knowledge and Experience:                                                  

  • Demonstrates and applies a broad knowledge of field of specialization through successful completion of moderately complex assignments.

  • Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization.

  • Demonstrates knowledge of organization's business practices and issues.

  • Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

  • Advanced degree MAY be substituted for experience, where applicable.


Direction of Others:

Provide general guidance or train support and/or professional staff.


Key Working Relationships:

Primarily intra-organizational contacts and external contacts