Posted in General Business 30+ days ago.
Division of Information Technology Services: The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.
Involved in all phases of technology-based training: develops, programs, researches, implements, plans & designs technology-based learning activities & user tests & independently analyzes training & non-training performance needs (e.g., uses surveys, face-to-face interviews, business requests, or issues submitted by county board staff, providers or guardians to independently analyze training needs), makes recommendations for performance improvements & independently assesses effectiveness of training (works with internal IT staff & business users to assess software changes & future training needs, designs & develops overall architecture, navigability, usability & functionality for computer programs or web pages that deliver training, authors, programs &/or writes code for technology-based training, creates & integrates graphics, text & interactive multi-media in learning materials, recommends strategy for each learning intervention by selecting best combination of training methods to include media, technology & consideration of cost analyses, researches technology-based training field to use & recommend most appropriate types of technology-based training & to select vendors, create websites for instructional & reference purposes, identifies subject matter experts, customers, key managers & appropriate vendors (e.g., county board staff, providers, department staff) & observes &/or interviews them to develop information for use in instructional design; writes training objectives, edits training & related materials, selects appropriate measurements for performance & training effectiveness assessments, uses statistics to design measurements & analyze results, designs surveys & analyzes & summarizes results & makes recommendations to improve performance, evaluates & measures courses to validate instructional design & methods & to determine success, utilizes participant feedback & revises instructional materials as necessary & creates on-line & other learner assessments.
Implements instructional interventions (e.g., computer-based training; web-based training; on-line testing & assessment; electronic discussion groups; electronic performance support systems (EPSS), on-the-job training, classroom); installs, links, coordinates & maintains technology-based training (e.g., uses electronic software & hardware; diagnoses & helps resolve problems learners have with technology-based training; coordinates with technical staff); manages learning environment for learner success; uses training equipment & media to implement instruction; gives & receives feedback from learners & prepares instructional sites; presents live training to small & large audiences;.
Designs, develops, tests, implements & maintains EPSS, (e.g., wizards; on-line help systems; on-line documentation) using advanced software tools &/or application systems (e.g., Articulate; Captivate; CourseMill; Lectora; MOODLE; WalkMe).
Attends workshops & seminars & professional meetings & reviews books & publications for professional development; makes minor repairs/adjustments to & troubleshoots equipment & software used for designing, developing & delivering training; prepares & maintains records & files (e.g. uses Microsoft Teams & SharePoint); prepares correspondence & reports; answers inquiries regarding training policies & procedures; answers inquiries about using & creating technology-based training; disseminates information relative to training being offered; responds to inquiries & complaints by telephone, in writing or electronically; schedules classes & technology-based training; finds & schedules live training locations throughout the state.
-Or equivalent of Minimum Class Qualifications for Employment noted above.