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Client Relationship Manager - BFS (NJ) at Cognizant in NYC, New York

Posted in Information Technology 30+ days ago.

Type: Full-Time





Job Description:

Job Description – Client Partner - BFS

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Cognizant’s <BU Name/LOS> business unit is one of Cognizant’s highest growth businesses and a critical part of Cognizant’s business strategy.  Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

 

Overview

 

Cognizant’s Banking & Financial Services (BFS) Vertical is seeking a Senior Client Partner to assume leadership for a key financial services account(s).  In this role, the Client Partner will balance business development and sales responsibilities including identifying, qualifying and closing new business opportunities. Position also requires working with and leveraging a top-notch client management and consulting team. The individual will be responsible for managing high quality delivery while developing strategies and tactics for further penetrating the account and cross selling CTS’s emerging services. The Client Partner will act as a “trusted advisor” to his/her client and have a mix of strategic and tactical management experience.

 

Professional Services Consulting Management: Oversees the development and implementation of detailed IT solutions for clients using company products, outsourced solutions or proprietary tools/techniques. Responsible for defining the client needs, developing a proposal to meet those needs, as well as overseeing the implementation of the complete project solution. Performs in both a people management capacity and a technical leadership capacity. Performance is typically measured by the capture of the consulting engagement and/or utilization, (i.e., billable hours for the department) or performance against budget. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

 

Client Relationship Management - Outsourcing: Responsible for high-level relationship management with clients. Serves as the primary management contact and client liaison during delivery of an outsourced solution, whether it is an IT solution or a business process outsourced solution. Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship. Works to grow the client relationship by identifying new business opportunities. Drives team to execute on contract terms and conditions and works with the delivery managers to ensure on-time delivery of projects that support the client’s business. Generally, has profit and loss responsibilities. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

 

 

 

Key Responsibilities

 


  • Possesses system-wide responsibility on multiple projects.

  • Responsible for strategic planning for the business unit.

  • Key member for managing business unit target revenues, profitability and customer acquisitions.

  • Manage single large customer or multiple customers.

  • Responsible for multiple project delivery and project management.

  • Responsible for business unit development; competency and business development plans.

  • Responsible for people management; involved in hiring decisions, finalizing appraisals and development plans.

  • Responsible for overall motivation and morale of the group.

  • Responsible for customer satisfaction and relationship building.

  • Resource utilization, quality management.

  • Provides overall direction to the project teams.

  • Routinely reports project status to Senior Management.

  • Has authority to make account/business unit related decisions.

  • High level of influence within the organization and external customers/ business partners.

                                                                        

 

Required Qualifications

  

The qualified candidate will have:

·         Bachelor's degree required OR equivalent combination of education, training, and experience

·         15 years + experience in a consulting client-facing role or account manager leadership role

·         Proven track record of growing a successful consulting business in the banking and financial services industry.

·         Demonstrated strong leadership skills, particularly with highly diverse teams.

·         Deep knowledge of Information Systems/Business Consulting Methodologies.

·         Senior executive presence – possesses an interest and passion toward engaging senior level executives in grasping and enabling fundamentals of business change through consulting solutions.

·         Experience and track record in successful delivery of technical/ management consulting services, preferably gained at a top tier consulting firm.

·         Executive-level experience in the areas of resource management (financial, cost and asset), preferably with a mix of consulting and operations experience.

·         Excellent communication and facilitation skills.

·         Exceptional client management skills and experience.

·         Ability to work collaboratively in a virtual and highly-matrixed environment.

 

 

Preferred Qualifications, Skills, & Abilities


  • The candidate must bring in experience, insight, and credibility in the (BU/Practice) domain

  • The candidate must be able to work in a dynamic, entrepreneurial environment

 

A good fit for the Cognizant culture:

A person who possesses a true passion for changing organizations for the better, and desires to do so within a success-oriented, yet professional atmosphere filled with business professionals who all manifest a belief in partnership, innovation, and excellence. Our “Cultural Value Drivers” are well-known and clearly communicated within the organization: Open, Transparent, Driven, Empowered, Opportunity-Filled, Flexible & Collaborative.

 

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Cognizant is committed to veteran and military communities. Cognizant is recognized as a military friendly employer and is a coalition member of the Veteran Jobs Mission. Our business resource group Veterans Network assists our military associates in building and growing a career at Cognizant and allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.


 

Technical Skills


























SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 solutions Insight PL1 Required
2 Rapid Deployment Solutions PL1 Required
3 Solution Manager PL1 Required

 

* Proficiency Legends






















Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.