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Service Supervisor at Western Industries- North LLC in Flanders, New Jersey

Posted in Construction 30+ days ago.

Type: Full-Time

Job Description:

Western Pest Services is committed to protecting and preserving the people, property, and public health of our customers, with regard to pest control and prevention. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are THE trusted pest control provider for many of the Mid-Atlantic’s most beloved businesses, venues, and attractions.

Western employees build and promote a mission that’s bigger than themselves – it’s the perfect combination of autonomy, accountability, and camaraderie. Western is a protector of public health, property and brand reputations.   

Western is hiring a pest control Service Supervisor.  The ideal candidate will enjoy being in the field and having the authority and flexibility to work with our technicians to provide excellent service to our customers.  We are looking for leaders with good listening and customer service skills.  

As a Service Supervisor with Western Pest Services, you will be provided with all the tools and training you will need to be successful in the pest control industry. The ideal candidate will have at least 3 years of supervisory or management of direct and indirect reports in a service-based industry. 

As a leader you will be expected to exemplify and promote Western's Principles:  

Do what you say you are going to do.

Deliver quality work in all areas.

Treat everyone with dignity and respect.

We take pride in what we do. Do you?


As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...

  • Lead and mentor the entire service operation 

  • Provide highly skilled “hands-on" management

  • Train and develop technicians

  • Conduct in-house and in-field technician training and meetings

  • Monitor scheduling and routing to drive efficiencies and productivity

  • Schedule client services and route service technicians

  • Motivate the service team to provide high-quality customer and technical services

  • Guide service technicians in resolving client issues and concerns

  • Ensure that customer expectations are met

  • Have experience interacting with both commercial and residential clients 

  • Perform quality site inspections

  • Review and submit all service-related documents and reporting

  • Assist with interviewing and selecting service technicians and trainees

  • Maintain inventory of equipment and supplies

  • Bend, crawl, lift and carry for extended periods of time (within crawl spaces and basements)

  • Climb ladders and work at heights including attics

  • Multi-task within a fast-paced environment

  • Exhibit excellent communication skills  

Here is what we have to offer:

  • Competitive compensation with bonus potential

  • Comprehensive benefit package

    • Medical, Dental, Vision, 401K, Stock Purchase, Tuition Reimbursement, and MORE!

  • Paid Time Off (Holiday/Vacation/Sick)

  • Company Vehicle, Equipment, Uniforms, Smartphone / PDA

  • Paid Technical Training School/Required State Pesticide Licensing

  • Opportunities for growth, development, and advancement 

Think we might be a match? 



Why Western?

  • Western Pest Services has principles - Do what you say you are going to do, deliver quality work in all areas, and treat everyone with dignity and respect.

  • The Pest Management Industry is growing – and is a recession-resistant line of business

  • Western is financially stable and a growing subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA


Find out more about Western and our company culture by checking out our videos: 

Careers in Pest Control or Careers at Western & Check out our PODCAST!


Eligibility & Requirements:

We require a good driving record and the ability to pass a drug screen.  Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations as well as the ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).



  • 3 - 5 years: Supervisory or management of direct and indirect reports in a service based industry

  • 1 - 5 years: Pest Control Services

  • 3 - 5 years: Service-related industry experience


  • High School/GED or better

Licenses & Certifications

  • Driver License



  • Dependability

  • Communication

  • Leadership

  • Listening

  • Customer Service

  • Problem solving

  • Scheduling



  • Functional Expert: Considered a thought leader on a subject

  • Loyal: Shows firm and constant support to a cause

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Team Player: Works well as a member of a group

  • Leader: Inspires teammates to follow them

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well



  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Self-Starter: Inspired to perform without outside help

  • Peer Recognition: Inspired to perform well by the praise of coworkers

  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description