The Analyst, Lease Administration is responsible for a designated Regions and/ or Airports within a complex and production driven environment. The Analyst is responsible for developing & maintaining a relationship with designated Tenants and/ or Airports post lease signature and owning the relationship as it relates to invoicing and collections of payments. The Analyst is responsible for interpreting lease terms, accurate invoicing, collection of payments and managing of legal payments and assessing bad debt reserve.
Direct tenants and internal customers on all aspects of lease and contract terms
Uses lease knowledge and commercial judgement to assess risk and calculate bad debt provision.
Manages financial aspects of tenant relationships independently and confidently while interacting with internal & external partners and articulate variances.
Interprets and abstracts leases, conducts invoicing and collects unpaid balances for Assets within designated Regions.
Understands Asset business operations to best support Shopping Center & Operating Managers.
Solves complex problems through data analysis.
Ensures Tenants are adhering to billing-related terms supported by contract.
Delivers projects within the Lease Administration team to support process improvements and efficiencies.
Customer Relationship (Internal & External)
Develops & maintains relationship and partners with tenants to support billing-related questions and actively alerts leadership of concerns.
Demonstrates an ability to develop relationships and respect with Tenants.
Utilizes relationships and connectedness with internal partners to do necessary work as efficiently and effectively as possible.
Responds to tenants and internal customers timely and accurately.
2+ years in a progressive, fast paced externally facing customer service or operations role with diverse customers.
Computer skills required including working knowledge of Microsoft Office.
Financial acumen, with a strong focus on customer service.
Preferred experience includes thorough understanding of accounting controls, GAAP, with deep & progressive experience in invoicing, collections as well as Real Estate and Property Management experience. Experience and use of an ERP software (i.e. JD Edwards) as well as an awareness of best-practice solutions & interfaces for their respective field(s).
What we are looking for
Detailed & results oriented and strives for continuous improvement.
Ability to prioritize and simultaneously work on several concurrent priorities.
Experience in working within a collaborative team environment and servicing customers.
Analytical, problem solving and general quantitative skills.
Proven interest in customer interactions, written & verbal, and satisfaction with an ability to establish and maintain strong relationships with internal/ external customers.
Bachelors’ Degree or equivalent combination of education & experience.
Preferred: BA/ BS degree in Accounting, Finance or related field; Paralegal, MBA or CPA. Property Management or Real estate experience is desirable.
Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience and skills. We believe that diversity plays an important part in the success of our business and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s individual differences.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.