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Auto Parts Counter Sales #31 at Replacement Parts Inc. in Fordyce, Arkansas

Posted in Sales 30+ days ago.

Type: Full-Time





Job Description:

Today, Replacement Parts, Inc./ Crow Burlingame is made up of a corporate staff and several different companies that employ over 1,500 employees, in nine (9) states, working at approximately 200 locations, all operating in the aftermarket automotive parts, paint and heavy duty parts business. In 2019, our company celebrated 100 years as a privately held business with most of our employees spending the majority of their working lives as part of the "Bumper to Bumper" family.

The Counterperson provides over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall success of store operations through promotion of sales programs and other customer and team-related activities. Sales activities focus on aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment.

Essential Duties and Responsibilities include the following. Other duties may be assigned.


  • Attend work every day, on time, as scheduled, unless management authorizes time-off.

  • Demonstrate courteous, respectful, and kind conduct toward every employee and customer.

  • Cooperate and coordinate well with coworkers and as a team member.

  • Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies.

  • Maintain neat, clean, and professional appearance.

  • Provide exceptional customer service including assisting in determining parts needed, offering options to solve customer problems, and diffusing situations involving an upset or dissatisfied customer.

  • Research part’s availability through computer and catalogs for stock numbers, inventory status, and pricing.

  • Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed.

  • Handle cash and credit transactions; properly invoice/credit customer accounts.

  • Prioritize the order of delivery items and assign deliveries to drivers, if applicable.

  • Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.

  • Open and/or close store if given key holder responsibility.

  • Work home store inventory/assist in other location’s inventory, if assigned.

  • Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.

  • Perform any other tasks as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.

Continuous Learning - Strives to continuously build knowledge and skills.

Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction.

Ethics - Treats people with respect; keeps commitments.

Organizational Support - Follows policies and procedures; supports organization's goals and values.

Sales Skills - Maintains customer satisfaction.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or GED; at least one year of professional automotive parts experience or two years of hobbyist automotive parts experience

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have basic computer knowledge including web browsing and knowledge of Microsoft Office.

Certificates, Licenses, Registrations

Valid driver's license and clean driving record; ASE certifications preferred

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing.  Equal Opportunity Employer.   Replacement Parts, Inc. is a drug-free workplace.  *This is a Safety Sensitive position due to the use of heavy equipment, moving conveyors and hazardous material.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description