Posted in Other 15 days ago.
Type: Full Time
Varies - Full-Time
We currently have an opening for a Resource Analyst for our Nursing Float Pool.
The Resource Analyst, in collaboration with leaders, maximizes resource efficiency through the end to end resource cycle from schedule creation through precise placement assuring the right person is at the right place at the right time. Analyzes call center trends, including call volumes, call patterns, staff productivity, attrition rates, and resource allocation. Ensures customer service needs are met by coordinating and adjusting call volumes in a timely manner. Creates reports to be used for capacity planning within the call center. Coordinates with other departments when outages occur and calls must be redirected.
* 1 year office experience
* High school graduate or GED
* Strong computer skills
* Ability to work with computer software software
* 2-3 years experience
* Associates or Bachelors degree.
We are an equal employment opportunity employer without regard to a person s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information.