Posted in Other 8 days ago.
Type: Full Time
Quidel is searching for a Field Application Specialist I. This is a Field/Remote position to be based in the Louisville, KY Area and requires 70% travel to our customers in Hospitals and Physcian Office Labs. This position is highly technical, providing focused training of new sales personnel, distributors, and customers at all levels of use on all Quidel products, as assigned, including new assays and instruments being developed by the Company. In addition, this position provides product implementation and troubleshoots customer concerns, facilitating resolution of customer problems.
Assists Customers in adopting Quidel products for use in their laboratories. Provides on-site customer training and helps the customer with protocol and product validations after the customer has decided to use Quidel products.
Works with Quidel Customers to schedule training time and to qualify laboratories for appropriate and necessary equipment and materials. Organizes test materials, training materials, and personnel requirements at Company and/or client sites prior to training. Works to resolve deficiencies prior to training.
Troubleshoots customer concerns and product issues. Works with customer to set up site visit to address product concerns complex in nature. Communicates any product complaints to Technical Support for documentation in LN.
Defines testing requirements within the laboratory. Performs assays accurately in laboratory settings.
Continually improves the installation process while keeping in mind a goal of bringing customers on line with their new products as professionally and quickly as possible.
Analyzes qualification data and technical site visits, and information from customer user groups within an account, and reports as required.
Utilizes customer data to provide telephone support personnel with improved troubleshooting tips and techniques.
Interacts frequently with areas across the Company that are devoted to sales, customer service, technical service, product management, and quality assurance. Also interacts with end use customers and distributors in a variety of settings and at levels from individual contributor to high level decision maker.
Education and Experience
BS or BA in life sciences or equivalent experience.
Four (4) or more years’ experience in a technical/sales and/or training role, preferably in the medical device/diagnostic market, with at least two years’ experience in a clinical laboratory setting strongly preferred.
Experience in a microbiology, virology, or an immunology laboratory desired.
Registration(s) as a medical technologist, microbiologist, or specialist virologist preferred.
Computer proficiency in Word and Excel required.
Strong communications, selling, and negotiation skills.
Excellent presentation skills with ability to explain complex concepts in a clear and thoughtful manner.
Attention to detail, with sustained accuracy in contact records.
French language skills are a plus but not required.
Ability to work autonomously, and at the same time promote and facilitate a team effort.
High degree of ethics and professionalism while interacting with customers, vendors and co-workers.
Ability to think strategically and bring a high level of creativity to the organization.
Ability to uphold and support individual and company values.
A positive attitude demonstrated during company functions and public events to encourage team camaraderie and enthusiasm to drive growth in market share and revenue.
Personal ethics and integrity that embodies best practices and supports highest corporate values.
Works on problems of moderate and occasionally diverse scope where analysis of data requires a review of identifiable factors.
Exercises judgment within generally defined practices and policies in selected methods and techniques for obtaining solutions.
Will often be called upon to troubleshoot customer problems to determine