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Work Place Services Manager at JLL in South San Francisco, California

Posted in Other 11 days ago.

Type: Full Time

Job Description:

Workplace Services ManagerCurrently, seeking a Workplace Services Manager supporting our pharmaceutical client to supervise and direct the operations and performance of vendors and call center. Perform and /or direct the performance of all facility departmental service requests, insuring that work performed in all spaces are accomplished efficiently with a minimum amount of disruption.RESPONSIBILITIESManagement of third-party contractors/vendors engaged in operating and maintaining the property engaged in some or all of the following service deilveries:

Food Service
Mail Service
Lab Support Services
Shipping/ Receiving
Internal Events and Meetings
Call Center
Hazardous Waste
Other soft services as assigned by the client

Read and fully understand the requirements set for in the Master Services Agreement and applicable performance measurements
Develop strategic improvement plans leveraging industry best practices. Identify and drive savings initiatives in concert with strategic sourcing function.
Meet or Exceed Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly
Manage by Walking Around (MBWA). Personally have high level of operational awareness (know what s going on across all of your service delivery areas). Proactively communicate issues to your Site Director, demonstrate operational awareness.
Provide quality analysis of customer service results and develop effective response plans and implement per the plan
Support the implementation of the EHS management system by the following: (1) develop vendors management program that incorporates EHS; and (2) ensure that subcontractors submit the necessary data to compile EHS related KPI s (monthly submit total worked hours and OSHA recordable accidents) as required by the customer.
Demonstrate strong collaboration and teamwork with the COE network and your Site team. Proactively share and reapply all learnings, successes and best practices within your COE.
Proactively partner with key vendors. Effectively implement vendor management best practices. Communicate KPI and SLA requirements to them in a timely way. Engage them in identification of service delivery improvement and savings identification.
Develop a deep expertise across all Work Place Services areas. Identify training opportunities to further develop skills as needed.
Meet JLL s commitment for budget to actual spend to achieve cost savings for your individual campuses. Complete variance reporting and reforecast to meet the monthly reporting calendar dates. Review your current operating programs and budgets to assure we are maximizing efficiencies.
Receipt all goods and services in JLL E-1 Financial System
Monitor purchase orders to ensure sufficient funds are available to process payments to service partners and vendors
Network externally to identify best practices that can be shared.

MINIMUM REQUIREMENTS10 years experience in IFM, with minimum 5 years of vendor management experience
Required background or training and/or in depth in experience in multiple Workplace Services areas, e.g. Mail, Janitorial, Internal Meetings, Moves, Document Services, Waste Management
Strong client management skills demonstrated skills in managing high level client communications
Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives
Experience managing process and change.
Ability to identify, evaluate and then articulate trade-offs, recommendations, and risks associated with changing project requirements and/or reprioritizing projects.
Clear focus under pressure


Org Marketing Statement
About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:
A LinkedIn \\"Top Company: Where the World Wants to Work Now\\"
A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
World s Most Ethical Companies from Ethisphere Institute for seven consecutive years
America s 100 Most Trustworthy Companies from Forbes Magazine
#1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit

Information Security Statement

Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm s corporate policies. Employees granted access to the firm s information technology are expected to follow the firm s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.