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Healthcare Desktop/ Field Technician at NTT Data, Inc in Turlock, California

Posted in Other 9 days ago.

Type: Full Time

Job Description:

Req ID: 95985

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Healthcare Desktop/ Field Technician to join our team in Turlock, California (US-CA), United States (US).

Basic Job Duties:

* Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.

* Coordinates with Client End User on expectations and availability to conduct Managed Client Services.

* Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.

* Identifies potential issues that could adversely impact End User experience and follows through on action steps.

* Strives to meet all Client SLAs & Customer Satisfaction Goals.

* Escalate to IF Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.

* When required provides onsite shadowing to Dell Program Field Service Team.

* Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.

* Basic installation and maintenance of technical products.

* Follows predefined procedures and tasks in everyday activities.

* Work is regularly reviewed by a more senior level technical specialist.

* Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.

* Installs, maintains and optimizes desktop /notebook configurations at customer sites.

* Diagnoses and resolves product performance problems.

* Performs maintenance and repair services.

* Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.

* Instructs customers in the operation and maintenance of the system.

* Physically able to lift and move Enterprise and Client technology hardware in our customer environment

* Individual must have ability to receive calls during the normal business day and after hours.

* Able to comprehend and follow verbal and written technical instructions and scripts.

Basic Qualifications:

* Minimum 2 years experience in servicing/deploying computer equipment

* Minimum 2 years' customer service background.

* Minimum 2 years Windows operating system environment.

* Minimum 2 years A+ certification or equivalent skill set; basic Windows troubleshooting will be involved.


* Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customers and conflict resolution.

* Excellent interpersonal skills and ability to work collaboratively in a team environment.

* Certification in various hardware platforms may optionally be required for servicing hardware issues.

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.