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Reporting and Software Support Specialist at Trustees of Indiana University in Bloomington, Indiana

Posted in Other 30+ days ago.





Job Description:

Department

INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)

Department Information

sunapsis is an IU developed application used system-wide at IU and is also being licensed by a growing number of other institutions of higher education. sunapsis consists of three modules: international admissions, international student and scholar immigration compliance, and study abroad. To learn more about sunapsis®, click: here.

Job Summary

Provide research, data analysis, reporting, and software support to the Office of International Services (OIS) and on behalf of its auxiliary unit, sunapsis. Provide daily analysis and reporting to track the performance of the UA-OIS and IUPUI Office of International Affairs ongoing and seasonal operations across a wide range of metrics and various ad-hoc reports as requested. Serve as a first point of contact for all IU sunapsis users and non-IU clients, assisting the sunapsis Client Relations Manager with all aspects of support. This includes, but is not limited to: maintaining regular office hours to analyze and assist system users with both technical and business operations of the system; maintaining written technical and end-user manuals; providing online and in-person training as needed to users both at IU and client institutions; assisting with initial technical installation and operational implementation of sunapsis at client institutions; testing various system actions on test servers; and assisting with the delivery and implementation of test plans for new product releases and updates.

Required Qualifications

Bachelor's degree.

Combinations of education and related experience may be considered.

Foundational understanding of IT concepts such as networking, relational databases (MS SQL, MS Access), and web-scripting languages (ColdFusion, PHP). Excellent interpersonal skills with a customer service orientation. Ability to effectively communicate and exchange information with a wide audience of clients and users. Ability to meet regular deadlines.

Preferred Qualifications

Two years of experience with customer support or technical support. Office experience in a higher education setting or working with Tableau. Experience within a university setting, with reporting duties and progressively increasing levels of responsibility. Familiarity with Microsoft Windows XP+; Mac experience; proficiency in intermediate computing skills; comfortable editing settings in the Control Panel, installing/uninstalling programs, and other similar tasks. Strong organizational and analytical skills.

Working Conditions / Demands

May require domestic travel, potentially as many as 6-8 trips per year.

Work Location

Bloomington, Indiana

Job Classification

Salary Plan: PAE

Salary Grade: 2IT

FLSA: Exempt

Job Function: Information Technology

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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Telephone: 812-856-1234