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Operations Manager - 1st Shift at General Pet Supply in Vandalia, Ohio

Posted in Executive 30+ days ago.

Job Description:

General Pet Supply


Operations Manager Job Overview -

Responsible for all facets of the distribution operation, including personnel management, warehousing, delivery, safety, administration and profit and loss responsibilities. Will also be responsible for managing a cross-dock operation in Taylor, MI.

About Us -

General Pet Supply is a division of Central Garden & Pet Company, a leading distribution company in the lawn and garden, and pet supply industries. We are a dynamic, growth-oriented distributor of pet food and supplies with operations based throughout the Midwest.

Work Hours -

Monday - Friday, 1st shift hours


  • Handle all personnel management, including recruitment, hiring, employee orientation and benefits, training, scheduling, directing, developing and disciplining employees. Document employee performance and conduct performance evaluations on a regular basis, per Company policy.
  • Ensure accurate and timely completion of company documents; including all paperwork relating to personnel, accounting, operations and D.O.T.
  • Ensure accurate and timely completion of timesheets for hourly personnel for payroll processing.
  • Review operational requirements and plans with the Assistant Operations Manager and Warehouse Supervisor on a daily basis.
  • Communicate operational and personnel issues with Corporate Headquarters as needed.
  • Monitor the performance of the warehouse and delivery personnel.
  • Monitor all expenditures to ensure budget compliance.
  • Analyze processes and procedures and make recommendations to improve accuracy and efficiency in the operations.
  • Ensure all company Key Performance Indicators (KPI's) for order accuracy, inventory accuracy, damage and safety are met.
  • Ensure the accurate, timely and damage-free receipt and delivery of product. This may include utilizing alternate shipping solutions when needed.
  • Provide excellent customer service while minimizing expenses.
  • Negotiate competitive prices with vendors for supplies, freight, etc.
  • Promote a safe and efficient work environment for all employees. Manage the Safety Committee, ensuring quarterly meetings and quarterly building inspections are conducted.
  • Ensure operations are in compliance with federal, state and local laws, including the Department of Transportation.
  • Structure delivery routes to maximize efficiencies and minimize expenses.
  • Facility management; including facility layout to maximize efficiency of receiving storage, picking and loading processes.


  • Oversee maintenance of the facility, material handling equipment and vehicle fleet. Communicate any property issues with the property management company.
  • Work with employees and customers to solve problems in a professional manner.
  • Maintain personnel and Department of Transportation files.
  • Manage the petty cash.
  • Recommend capital improvement requests to Corporate Headquarters.
. Requirements:


  • Bachelor's Degree in Business Administration or Operations, or 3 - 5 years of previous distribution center management experience.
  • Three years of previous management experience, including hiring, training, development and evaluation of employees.
  • Basic understanding of business concepts, including managing a budget.
  • Able to read, write and speak English.
  • Must possess strong oral and written communication skills.
  • Excellent interpersonal skills and be understanding of people and their problems.
  • Handle all employee and customer issues in a professional and confidential manner.
  • Professional, diplomatic and have a sense of fairness and consistency.
  • Able to use and operate all warehouse and office equipment including forklifts, stand-up reach trucks, walk-riders, slip-sheeter, wrapping machine, pallet jacks, 10-key calculator, copy machine, fax machine, printer and phone.
  • Working knowledge and comfortable operating computers including, Word, Excel, PowerPoint and UPS WorldShip.
  • Knowledge of federal, state and local laws and regulations, including Department of Transportation regulations.
  • Must be flexible, able to adapt to a changing work environment and able to work overtime as needed.
  • Must be an excellent problem-solver, have strong attention to detail and organized.
  • Able to handle and resolve problems or employee questions after business hours.
  • Organized, detail orientated and able to handle multiple tasks.
  • Able to travel overnight when business necessitates.
  • Experience with common carriers and UPS.
  • Able to perform the physical requirements of the warehouse and delivery positions.


  • Valid class B commercial driver's license and previous delivery experience, including experience with truck maintenance.
  • Previous routing experience.
  • Previous forklift certification.

This is not intended to be an exhaustive set of duties, responsibilities and qualifications, but acknowledgement of the main duties, responsibilities and job qualifications of this position. Individuals will be required to perform other functions as required by management. Reasonable accommodation will be offered to qualified applicants or employees as needed.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.