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Desktop Support Technician 2 at CDO Technologies in March Air Reserve Base, California

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

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Responsibilities: * Function as focal point for user and workstation problem resolution
Provide end-to-end ownership of incidents with actual or potential impact to operations
* Create and maintain a central repository for technical advice and solutions for network systems, (CST/CFP share drive, Tier 0, etc
), software applications assistance, automatic data processing support, hardware exchange, and repair service support
* Assist with reporting network performance metrics using Remedy Action Reporting System
* Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues
* Image, reimage, work-assist tech refresh for workstations, printer support, hand-held mobile devices, etc
* Support workstation types that include desktops, laptops, tablets, zero clients, mobile devices (including smartphones and iPads), tablets, etc
* Support Skype for Business user capabilities and functionality
* Assist in evaluation, testing, documenting, deploying new user-base technology
* Function as an equipment custodian, as required
* Assist with local user training, performs initial fault assessment and resolution
* Work, coordinate, document, resolve, and close trouble tickets and coordinate activities with CSTs in the CSC
* Manage the Remedy queues supporting the local users (e
g
, at HQ or respective base)
* Support will include those IA duties, as required by AFNet
* Utilize Remedy Management System (RMS) to maintain historical database of reported problems and associated events
* Provide Tier 0 and 1 support includes support to NIPR/SIPR services
* Remediate vulnerabilities on assigned systems and report in AF designated systems * Provide an \\"always ready\\" posture for successfully completing a Command Cyber Readiness Inspections (CCRIs) for Tier 1, user-facing vulnerabilities
Requirements: * Technical experience remediating MS-based Windows workstations
* 8570 IAT 2 certification; example Security Plus CE * Secret security clearance.

CDO Technologies is an Equal Opportunity Employer