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Lead Manager, eCommerce - Digital Roadmap Strategist at AT&T in Atlanta, Georgia

Posted in Other 30+ days ago.

Job Description:

At AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience.  As we move through 2020, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team

Our Online Broadband optimization team is passionate about sales and customer experience.  We possess strong analytical skills and the ability to thrive in a fast-paced, evolving environment. This team focuses on creating an extraordinary customer experience through data analysis and end-to-end testing.  We investigate and analyze online digital performance and drive results through cross-functional partnerships in alignment with the broadband strategy team.

About the Job

The eCommerce Digital roadmap strategist plays a critical role in developing business strategy product requirements, helping drive prioritization for business team’s product roadmaps and align partners on upcoming launch functionality for the website across all functional teams. This role works closely with product, technology, operations, and marketing teams to design a best in class digital experience.

Responsibilities and Day-to-Day View

If you’ve gained experience as a digital project manager, and are focused on enhancing customer experiences, you could help us:

  • Manage holistic, portfolio for digital broadband purchasing experiences.  Collect capability requests, manage backlog and prioritization and create user stories   
  • Proactively partner with internal teams to develop compelling business cases and drive new sales opportunities
  • Lead creative, product, and technology teams to develop and launch business team requirements to drive captivating customer experiences.
  • Ability to manage short term and long-term project initiatives across an agile environment
  • Identify test and learn opportunities to enhance customer purchasing experiences
Required Qualifications
  • Bachelor’s Degree in a relevant discipline
  • Exceptional oral and written communication skills
  • 4-8 years’ experience in digital eCommerce—particularly roles in product and/or project management
  • 2+ years’ experience in business strategy and web development
  • Experience in scaled Agile environment
  • Experience writing EPICs and business requirements
Preferred Qualifications
  • Product Development & Customer Insights
  • Project management skills
  • Business Strategy & Analytical Thinking
  • Interpersonal communication

AT&T is leading the way to the future – for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow.  Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!