Customer Service Representative at AT&T in Atlanta, Georgia

Posted in Other 22 days ago.





Job Description:

Take the lead at the front line of our company. You’ll offer customized solutions, identify sales opportunities and provide service for millions of customers – one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.

What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. You’ll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, you’ll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers’ needs will deliver personalized recommendations of AT&T products and services.

What’s in it for you? We’ll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package. Customer Service Representatives start between $10.50 and $16.76 per hour.

Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.

You’ll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:
• AT&T internet & fiber
• AT&T phone (formerly U-verse Voice)
• DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TV

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk.


Required Qualifications:

TESTS: Applicants will be expected to pass any assessment associated with the position.
Study Guide for pre-employment screening (click the link below to open the study guide)

Call Center Assessment - Service (CCA - Service)


TRAINING:
• Classroom training
• On-the-job training
• On-line training
SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
• One year customer service work experience preferred. Excellent communication and computer skills

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.