Nurse Advice RN at Vancouver Clinic in Vancouver, Washington

Posted in General Business 19 days ago.

Type: Full-Time

Job Description:

An exciting opportunity for a full time Nurse to work in Nursing Support Services! Will support HealthFinch, an Epic software to support Centralized Prescription Refill. Will work in our Battle Ground location of the Nursing Support Services department with the possibility of working remote after successful completion of training.

The Vancouver Clinic is the largest multi-specialty physician practice group in SW Washington where the professional staff builds lifetime relationships with our patients. We have over 275 providers and 1100 employees. Located in Vancouver, Washington just across the river from Portland, Oregon, weenjoy close access to a bustling suburban area and nearby mountains, ocean beach, and great school systems. We have been serving the SW Washington community for 80 years! We seek those who strive for excellence in patient care, seek challenges, embrace teamwork, and those who go out of their way to help others be successful.

Responsible for providing telephonic clinical assessment and health education according to established protocol. Acts as patient advocate to a broad range of people with varied ethnic, religious, and socio-economic backgrounds. Applies nursing skill to assist patients to maintain health and treat illness. Will enter patient medical and demographic information in an electronic data system, assess caller information, offer clinical advice, and refer callers to appropriate services. Will also educate the client when appropriate regarding immediate care advice and preventive behaviors. Maintain log of calls and action taken and perform quality assurance activities. Models professional behavior through positive interactions with all members of the health care team.


Patient Care

  • Assess callers' needs and assist them with issues related to patient's care.

  • Adapt communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.

  • Ability to multi-task: simultaneously think, talk, and type.

  • Use excellent hearing and listening skills to receive detailed information.

  • Utilize computer database to assess, educate, and document all information in an accurate, detailed manner

  • Triage and prioritize patient needs based on nursing assessment, availability of resources and patient preference.

  • Possess working knowledge of community resources to assist patients in meeting health care needs.

  • Provide and direct patient education, advice, and procedures as appropriate.

  • Assist patient in obtaining necessary appointments and testing to meet his/her needs.

  • Meet minimum established quality and productivity standards.


  • Process phone calls in a timely manner.

  • Triage voice mail messages to meet needs of acutely ill patients first.

  • Complete Patient Communication Forms (documentation of patient intervention and communication accurately.

Patient Education

  • Educate patients and families in health care issues and needs.

  • Identify educational opportunities for patients and provide information

  • Possess knowledge of opportunities for patient education in the community.


  • Acts as a mentor, role model and resources for co-workers.

  • Assess patient needs. If no appointment is available at same site, communicate with nursing staff at other sites until patient needs are met.

  • Work with Patient Services Representatives to assure accuracy of appointment type and billing/insurance information.


  • Document relevant information about patients. Ensure entries are objective, factual, time specific, accurate, correctly spelled using generally accepted medical abbreviations and terminology.

  • Ensure entries in chart are appropriately typed, initialed, and dated.

  • Complete Patient Communication form accurately and legibly (documentation of intervention and communication).

This job description is intended to reflect the general nature and level of work performed. They are not intended to be construed as an exhaustive list of accountabilities, duties, and skills required of job applicants. It does not prescribe or restrict the tasks that may be assigned.

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program which includes insurance programs covering medical, dental, vision, life, long-term disability, generous time off, holidays, education reimbursement, and a 401(k) plan. Eligibility for benefits is dependent on factors such as position type and FTE. Contact your recruiter for more information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, gender identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.