Carousel Industries is an Equal Opportunity Employer: Carousel provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.
ID 2020-2864 Job Location US;US-NC-Raleigh;US-RI-Exeter # of Openings 1 Posted Date 2020-10-08
Blending customer advisory, customer support, and customer experience, Carousel's superchargedCustomer Success Obsessedmission goes beyond any one IT function. Rather, it is a mindset, a mantra, and a company-wide drive to bring extreme technology value to Carousel customers-so they can bring unmatched value to their own customer base.
With deep expertise across a vast portfolio of technologies, including managed services, cloud, security, unified communications and collaboration, data center, and networking solutions, Carousel can design, implement, and support solutions tailored to meet the unique needs of each customer. By offering professional and managed services with flexible deployments in the cloud, Carousel ensures customers achieve agility and use technologies in the way most effective for their business.
A legion of 1,300, the Carousel team has been committed to the art of customer success for its more than 6,000 highly satisfied customers since 1992. Carousel shares deep rooted, top ranking partnerships with 35+ technology leaders, including Cisco, Avaya, Microsoft, and Ring Central. The company has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, the company has offices across the United States and internationally-with three Network Operations Centers.
Always operating with a customer first mentality, just a sampling of benefits customers can expect when partnering with Carousel include:
Improved security, compliance
Flexible consumption models
Maximum technology adoption, utilization, and value
Dedicated Customer Success team
Improved collaboration across regions for employees
Decreased CapEx with a cloud-based solution
Reduced costs for resources through collaboration technology
Improved service to customers by offering omni-channel, collaborative technology
In response to current events stemming from Covid-19, Carousel has supported hundreds of customers quickly and securely migrate organizations to a remote workforce, has enabled Video technology and remote monitoring for improved patient care, and safely and securely provided distanced learning solutions.
In the face of a constantly changing and evolving technology landscape, Carousel has always stayed one step ahead of the curve. Today, we are immersed in a shift from more traditional consumption models to recurring and annuity-based models; presenting opportunities for our customers and our organization to further maximize technology investments. As industry experts, Carousel guides clients through their IT transformation with a passion for helping each client become innovators in their respective markets. This "Customer Success Obsessed" focus is a pivotal component to Carousel's business and has led to maintained industry leading NPS scores.
Over the years, Carousel has grown organically and through eight strategic acquisitions, leading to 23 consecutive years of profitable growth.
Carousel Industries and Avaya are building an executive sales development program and seek motivated individuals looking to build a career in communication sales. The program is built upon Carousel's Executive Sales Development Program (ESDP) which selects graduates from top colleges and universities for a 18-24-month developmental program in our Windsor, CT office. This program will train and coach you to become a successful Account Executive in the challenging and rewarding communications industry. The program includes aggressive, formal training sessions in technology and professional selling skills. This program will help you cultivate your talent to become a trusted technology consultant to enterprise businesses and institutions. Graduates from this program have the opportunity of promotion and relocation to a Carousel sales region of your choice as an Outside Sales Account Executive.
In your role as an Inside Sales Rep, you will be tasked with helping Carousel smash revenue goals using your talent, creativity, ideas, and persistence in helping our clients succeed. The position incorporates an intensive five plus week training curriculum in unified communications, networking, and Carousel's professional selling processes. The training will focus on Avaya's award-winning UC solutions for mid-market and enterprise business. An ability to properly evaluate opportunities and exhibit superior customer service skills are essential to the development and success of this role.
Achieve industry sales certifications and Avaya sales certifications in IP Office and many additional Avaya offers. Demonstrate confidence and competence presenting unified communication solutions
Become proficient in pricing, proposal development and articulating the key benefits of Carousel and Avaya solutions.
Understand the value proposition in business terms for Avaya solutions.
Provide accurate, timely sales reports and sales pipeline information to the Carousel Sales Team you support along with the Avaya Regions, Avaya CAM Team, and Avaya Marketing.
Develop and execute business development activities including prospecting for new and existing customers.
Understand customer objectives and objections to bring deals through the full sales cycle and to closure.
Collaborate with Sales Engineers to build and delivery demos and solution designs.
Coordinate with Avaya and Carousel field teams on larger deals requiring onsite support.
Focus efforts on driving modernization in existing Carousel/Avaya customers leveraging existing sales promotions.
Find and nurture greenfield prospects for IP Office PoweredBy and Avaya on-premise offers
Produce 4-5 highly qualified leads per week
Required Knowledge and Experience:
Bachelor's degree or equivalent combination of education and experience. Business degree a plus.
Desire to work for a dynamic sales organization.
Excellent time management, organization, and communication skills
Candidate must be a team player with the skills to work independently in a fast-paced environment.
Eager to participate in team competitions is necessary.
In addition to a fun, fast-paced environment full of comradery, learning experiences, and growth opportunities, Carousel Industries will offer to the ideal candidate:
Comprehensive benefits package, including 401K
Paid Holidays, Personal time, and Vacation
Monthly opportunities to increase your income through Spiffs and other sales promos