Training Specialist, HR Shared Services at Genuine Parts Company in Atlanta, Georgia

Posted in Human Resources 13 days ago.

Job Description:

Genuine Parts Company

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Category: Human Resources
Job Id: 278973
Brand: Genuine Parts Company
Location: Atlanta, GA
Major Market: GA - Atlanta
Date Posted: October 8, 2020

The Training Specialist will work to design, develop, implement and evaluate training initiatives in order to maintain a consistent level of knowledge and skills in an HR Shared Services Center. The ideal candidate has a strong grasp of Adult Learning Theory and feels comfortable designing, developing, and delivering learning experiences for in-person, online, and webcast environments for our Tier I and Tier II customer service representatives as well as field HR Managers.
  • Develop standard operating procedures, training manuals, and other educational materials for the Employee Service Center
  • Responsible for developing, coordinating, and delivering Orientation program for new hires
  • Maintain and update the knowledge base and platform for the service center through gathering content from various functional areas
  • Work with Supervisors to identify gaps in knowledge base content
  • Design and deliver trainings for the service center
  • Present information using a variety of instructional delivery methods including classroom settings and eLearnings
  • Support the full learning cycle model including post-program follow-up to refresh/reinforce
  • Develop and deliver Train-the-Trainer programs to leverage internal resources and super users
  • Administer skills assessments and evaluations of trainees
  • Work with Quality Assurance to conduct needs assessments and post-learning evaluation to understand successes and improvement opportunities
  • Carry out and facilitate change management process for HR projects and implementations

These requirements are "must haves" -
  • Excellent interpersonal and communication skills
  • Ability to design, develop, implement, and evaluate training plans, curriculum, and methodology
  • Ability to determine training objectives, knowledge of training and development practices and methods
  • Experience working with LMS or other eLearning system, video editing (Camtasia), or authoring tools (Captivate, Articulate, etc) required
  • Ability to facilitate and conduct instructor-led or virtual training
  • Ability to provide clear and concise feedback
  • Professional written and verbal communication skills including group facilitation, influencing and persuading others
  • Must have a high level of personal initiative and ability to function autonomously; strong sense of urgency, self-confidence, and comfort with new and rapidly changing situations and environments

Even better if you have these qualifications -
  • Experience in customer service, preferably in retail or call center environments
  • Experience working with a case management tool (ServiceNow preferred)
  • General knowledge of human resources

GPC believes the fair and equitable treatment of employees, customers, suppliers and other persons is critical to fulfilling its vision and goals. GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.PI124691896