Enterprise Account Manager 1 at Comcast in Richmond, Virginia

Posted in Other 17 days ago.

Type: Full Time





Job Description:

Business Unit: Job Summary:Responsible for providing strategic account management and financialsales leadership for an assigned portfolio of existing mid-marketcustomers. Develop and manage overall account strategies for specificnamed account customers, including identification of incremental revenueopportunities and retention of embedded base services. Responsible foroverall customer relationship management and customer satisfaction inaddition to delivering annual customer revenue and retention objectives.Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Meet or exceed monthly sales quota through identification and closingof incremental sales and revenue opportunities.- Renew customer contracts to protect and grow existing revenue streams.- Maintain regular account contact to ensure positioning and alignmentof Comcast Business Services with assigned accounts.- Initiate and deliver proposed solutions to meet the needs of theassigned customers as it relates to Advanced Voice, Metro Ethernet orother Business Class products, as appropriate.- Maintain customer satisfaction and serve as the primary escalationpoint for any customer issues that arise.- Manage the cultivation, execution and delivery of sales and servicesto local and Regional accounts in the Enterprise and mid-market segment.- Collaborate with Sales, Finance, and Operations leadership to developspecific account management plans to meet assigned accounts needs and anoverall strategy to optimize sales and retention opportunities.- Position and sell Comcast Business Class services across multipleorganizational levels including but not limited to C-level and Executivelevel personnel.- Management of existing revenue, sales oppoortunities, quota, funnelsand forecasts consistent with Region, Division, and Corporate sales,service, and operational goals and objectives.- Consistent exercise of independent judgment and discretion in mattersof significance.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor's Degree or Equivalent- Business, Communications, or Marketing-- Generally requires 3-5 years related experience.Comcast is an EOE/Veterans/Disabled/LGBT employerPDN-91b62794-59a5-499e-939b-05473e0d61e1